Sutherland is looking for Java Software developers to build and implement World class product for Travel Vertical industry. Your primary duties will revolve around building software - writing code and modifying software to fix errors, improve its performance or upgrade interfaces. In this role, you should be a team player with a keen eye for detail and problem-solving skills. Your goal will be to build efficient software and systems that serve user needs. Job Duties & Responsibilities Grasp the business domain and the database structure of the respective module Decode the business requirements into technical requirements Design, code, unit test and debug the Java code Design & develop microservices Complete code development to ensure product releases are achieved on time Follow coding best practices, write clean modular code & maintain optimal code quality Code regression testing and fix any bugs identified during the testing cycle Being part of the Scrum Team, adhere/follow the Scrum practices as guided by the Scrum Master Collaborate with SME, Product Managers and other members of the project team in requirements specification and detailed engineering analysis. Qualifications Education Graduation / Post Graduation in Computer Science / Related Engineering Experience Max. 2 yrs experience in Software development in Java ecosystem Min. 1 yrs of experience in working with Springboot or Apache Spark & Microservices framework platforms Min. 1 yrs of experience in working with Angular Min. 1 yrs of experience in working with SQL Skillset Proven skills in Java, Spring boot, Spring, Apache Spark, Hibernate, Spring AOP, Spring Security, RESTful webservices, Java Script, JQuery, Angular, HTML5, CSS, Bootstrap, Ant, Maven, Log4J. Expertise in Spring Batch, PL/SQL, Drools, RabbitMQ, Kafka streaming will be added advantage Exposure to Agile Scrum methodologies Work experience in Git / any equivalent version control system Knowledge of CI/CD systems, preferably Jenkins Possess English speaking/reading/writing skills

Hiring for International Voice process!!! Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills *Candidate should be excellent in verbal communication skills *Should have good verbal communication skills *Looking for typing speed of 35WPM 90% Accuracy *Good to have customer handling skills *Should have good knowledge on customer support *Should be flexible to work from office and night shifts *Candidate should be in 15 kms of radius from work location Qualification: Graduation Mandatory NOTE: INTERVIEW LOCATION Sutherland Global Services Survey No. 201, Ltd 99LH, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089 NOTE: WORK LOCATION Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 For more details Contact HR Chandana - Mobile No: 9121760690 (12PM-6PM)

Hiring for International Voice process!!! Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills *Candidate should be excellent in verbal communication skills *Should have good verbal communication skills *Looking for typing speed of 35WPM 90% Accuracy *Good to have customer handling skills *Should have good knowledge on customer support *Graduates & Undergraduates can also apply *Should be flexible to work from office and night shifts *Candidate should be in 15 kms of radius from work location NOTE: INTERVIEW LOCATION Sutherland Global Services Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 NOTE: WORK LOCATION Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 For more details Contact HR JAHNAVI- Mobile No: 9515752229(12PM-6PM)ities Preferred candidate profile

Bachelor's degree with 2-7 years of experience in B2B Collection Understanding of Accounts Receivables process Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally Monitor high-risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Meet the monthly productivity goals Reconcile complex accounts and have excellent attention to detail Prepare daily aging report Strategize the portfolio Fix the root cause and collect Work with internal and external stakeholders for better resolution Provide visibility to the leadership Preferable Location: Bengaluru, Pune, Mumbai Skill B2B international collections experience is mandate Notice Period- Preferred for Immediate joiners if not 1month notice can be accepted Drop your CV to thrisha.m@sutherlandglobal.com Contact Number: 6381106825 Thanks & Regards, Pamela Ranet A

#We are hiring for International Voice/Non-voice process. We are looking for candidates who possess excellent communication skills in English, who wants to kick start a career in International Customer Support domain. About Sutherland : Sutherland is a global leader in driving business & digital transformation since 1986. We are an ITES firm, headquartered in NY (Rochester). Sutherland is associated with more than 500+ clients. In India, we have branches in 7 cities (Mumbai, Chennai, Hyderabad, Bhopal, Bangalore, Kochi). Outside India, we have offices in more than 20+ countries. Were a global organization with a presence in 60+ delivery centers, serving customers in 144+ countries . Currently we have opening for international voice process for customer support role . We are on the lookout for candidates with Excellent communication in English to join our team as Customer Support Associates to assist our global clientele. *Role: Customer Care Associate / Customer support (Voice and non-voice) *Required Skills: Excellent English Communication *Experience: 0-3years *Location: Kochi , WFO Roles and Responsibilities : Excellent communication skills Immediate availability for joining our team Listening to customers' concerns and handling complaints and returns. Giving detailed explanations of services or products. Working with a sales team to create better methods to address customer complaints. Reviewing customer accounts and transactions while resolving issues. Required Skills : Candidate should be excellent in communication skills Should have good non verbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts Please note : This would be a WFO opportunity with rotational night shifts Work Location - Kochi Salary - as per the market standards. Interested candidates can share your resumes to: Rasha.Nafeesa@sutherlandglobal.com or give a call - 9037056258

Job Description Overall, 7 plus years of experience in Fusion HCM, At least 2-3 Oracle Fusion HCM implementations or Support exposure with module-leading hands-on experience in any of the two modules CORE HR setup ORC candidate flows, HR flows Comp plans , ICP setups Talent Management Goal setting, Performance management and Talent review and succession planning, nine box Should set up a Business Group, Organizations, Departments, Divisions, Operating Units, etc. Should create Key Flex Fields, Descriptive Flex Fields, SIT and EIT for employees of the organization. Worked on end-to-end implementation in Global HR, Compensation , Talent and ORC modules, creating value sets and using them in flex fields like Descriptive / Extensible. Experience in Element Configuration using Payroll Batch Loader, has good knowledge of fast formulas and wrote fast formulas for Payroll/Compensation/Benefit module. Ability to work on various assignments simultaneously Good to have adequate knowledge in writing SQL/PLSQL queries to develop the reports Absence Management Experience in creating workflow and security for the module Exposure to personalization and Redwood implementation Job Responsibilities: The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills used on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Oracle HCM Cloud Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, Redwood, data loading tools (HDL, HSDL), HCM Extract, Atoms, OIC, REST API, SOAP UI

Role : Java Full Stack Developer Location : Hitech City, Hyderabad Work Mode : Work from Office (Monday to Friday, 5 Days) Work timings : 1:00 to 10:00 PM IST Experience: 4 to10 Yrs Joining timing: Immediate or within 7 days Key Responsibilities: developing scalable and robust full-stack applications. design and implementation of microservices architecture using Spring Boot and Spring Cloud . Develop and maintain RESTful APIs and integrate third-party services. Create responsive and user-friendly front-end interfaces using Angular and Bootstrap . Design and optimize databases using Amazon Aurora, MySQL, or PostgreSQL. Implement event-driven architecture with Apache Kafka for real-time messaging. Build and manage CI/CD pipelines using tools like Jenkins, Bitbucket, and Docker . Deploy and orchestrate services using Kubernetes (K8s). Maintain clear and accurate API documentation using Swagger/OpenAPI standards . Monitor application performance and health using Datadog or similar tools. Follow and enforce cloud-native development principles and security best practices. Provide technical leadership, mentorship, and conduct code reviews. Collaborate effectively with product managers, DevOps engineers, and other stakeholders to ensure timely and high-quality software delivery. Required Skills & Qualifications: 4+ years of experience in Java and Spring Boot development. Hands-on experience with Angular, Bootstrap, and modern front-end practices. Strong knowledge of RESTful services, API integration, and microservices. Proven expertise in RDBMS (Aurora, MySQL, PostgreSQL). Experience with Apache Kafka in high-throughput environments. Solid understanding of CI/CD pipelines, containerization, and orchestration tools. Proficiency with Docker, Kubernetes, Jenkins, and Bitbucket. Familiarity with cloud monitoring tools like Datadog. Excellent understanding of API documentation standards and best practices. Strong communication and leadership skills. Show more Show less

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 12.00 PM to 7.00 PM

Walkin Drive at Sutherland for Customer Support Executive - (Email Process) at Sutherland Date: 29th May - 6th Jun Are you passionate about customer support and very excellent with English Communication skills? Let's make your career at Sutherland! Location : Airoli, Navi Mumbai Position : Customer Support Executive - Non Voice Job Description : Sutherland is looking for enthusiastic and customer-oriented individuals to join our team as Customer Support Executives ! If you're passionate about helping customers and providing top-tier support, this is your opportunity to build a rewarding career with us. Key Responsibilities : Assist customers via Email , Chat , or Backoffice channels, providing exceptional service and solving issues. Respond to customer inquiries in a timely, accurate, and professional manner. Maintain high customer satisfaction by delivering outstanding service. Handle customer queries, provide information, and ensure positive interactions. Work as part of a team to meet company goals and targets. Skills and Qualifications : Passion for customer service and problem-solving. Excellent communication skills (both verbal and written). Ability to work in a fast-paced environment. Comfortable with rotational shifts , including night shifts. Freshers (HSC or Graduates) or candidates with up to 6 months of experience in customer support. Must be based in Mumbai and able to commute to the office. Perks and Benefits : Salary : 18,000 - 22,000 per month Travel Allowance : 3,500 Performance Incentives : 2,750 Other Benefits : Overtime pay, incentives, and more! Working Hours : 5 days working with 2 rotational offs . Candidate should be Flexible rotational shifts including night shifts Why Sutherland? Career growth opportunities and skill development. Fun, dynamic work environment. Incentives and rewards based on performance. How to Apply : Walk-in Interview : Date : 29th May - 6th Jun Meet HR-Vijeta - 7028312315 Location : 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Airoli, Navi Mumbai, Maharashtra 400708. Travel Boundaries : Open to candidates residing in the following areas: Central Line (Sion to Dombivli) and Harbour Line (Wadala to Panvel). Note: A 1.5 km cutoff applies to Kalyan, Panvel, and Dadar stations. If you're ready to jumpstart your career in customer support and be part of a leading global team, Sutherland is the place for you. Don't miss out apply now and take the first step toward an exciting career with us!

Collections Process || English & Punjabi Speakers. Company: Sutherland Global. Location: Airoli, Navi Mumbai Work Schedule: 5 Days Working, 2 Rotational Offs Work Mode: Work from Office Salary: Up to 23,000 Additional Benefits: 2,750 Performance Incentive 3,500 Travel Allowance Job Description: Sutherland is hiring fluent Punjabi & English speakers for its Collections Process. This is a great opportunity to work in a dynamic team environment and gain valuable experience in customer interactions. Key Responsibilities: Handle collection-related customer inquiries efficiently Communicate professionally in English & Punjabi Ensure timely resolution of collection cases while maintaining service quality Requirements: Proficiency in Punjabi & English (B2 Level Speaker) Excellent communication skills Minimum 6 months of experience in collections How to Apply: Interested candidates can reach out to HR Mehjbin at 9136559570 for further details. Mehjbin.khan@sutherlandglobal.com Looking for talented professionals to join our team! Apply now!

Sutherland - WALK-IN DRIVE ALERT CUSTOMER SERVICE (WFH) Position: Customer Support role (International Voice Process). Work Mode: Work from home till further notice and 3 months training from office. Date: Till 31st May 2025 ( Joining date will be 4th June ) Time: 10:00 AM to 4:00 PM Walk-In Venue: [ Reliable Plaza, Liberty Tower, 5th floor, Airoli , Navi Mumbai] Need Immediate joiners Job Requirements: Excellent communication in English (written & spoken) Basic computer skills stable internet connection (for WFH setup) Willing to work in rotational shifts (including night shifts) Education: 12th Pass / Graduate / Diploma Holders . Experience: Freshers & Experienced welcome! What to Carry: - Updated Resume - Govt ID Proof (Aadhar/PAN) Direct walk-in No registration needed! For more info share resume syed.muzammil@sutherlandglobal.com SPOC- Syed Muzammil Don't miss this chance to build a career with Sutherland from the comfort of your home!

Roles and Responsibilities Work as part of an international voice and non-voice process team to handle customer inquiries from various countries. Utilize blended process techniques to manage multiple tasks simultaneously while maintaining accuracy and productivity. Collaborate with colleagues to achieve common goals and objectives. Required Skills Candidate should be excellent in English communication skills Should have good verbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts Perks and Benefits Attractive Salary +benefits Two-way cab services Good work environment Interested folks can also reach out us through given mail id or mobile number Contact: 8714437138 Mail Id: Preena.P@sutherlandglobal.com Good English communication is Must...

Greetings from Sutherland! Currently we are hiring for International Voice process for freshers and experienced! Job Description: Role: Customer support Location: Perungalathur (WFO) Shift : Night rotational shifts Cab : Free - Two-way cab for Nightshifts Off : Rotational week offs Required candidate profile: Excellent verbal and written communication skills in English. Ability to articulate, bright and curious. Passionate about Customer service A High School, diploma, or a graduate can apply. Fresher/1 or 2 Years of Work experience in proven customer service field in voice channel is an added advantage. Willing to work in night shift with rotational offs. Mode of interview: Face to face interview Venue: Shriram Gateway, A1 Block Ground Floor, Perungulathur, Chennai. If you are interested and feel that you are a good fit for the above profile, please apply on this job posting and our recruiter will contact you.

Greetings from Sutherland!!! We are hiring candidates for International Voice/Non Voice Support Job Criteria: 1) Immediate joiners required Should be available to join us immediately. 2) Excellent verbal communication skills 3) Fresher or Minimum 6 months of experience in an international voice process 4) Mandatory experience in sales, upselling, cross-selling, and international sales 5) Ability to handle real-time voice calls and chats with technical queries Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 3 to 3.6 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview 2) SD Panel Interview 3) Voice Assessment Contact: Keerthana Sr.Associate- Talent Acquisition SUTHERLAND M: +91 7708520388 E: Keerthana.s14@suth erla ndglobal.com

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities: Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits: Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 4.00 PM to 7.00 PM. Meet HR - Mehjbin Khan- 91365595670. Mentioned HR Mehjbin on your top of the resume

Greetings from Sutherland!!! We are hiring for International Voice Support Technical support Job Criteria: 1) Immediate joiners required – Should be able to join on 7th June 2025 2) Excellent verbal communication skills 3) Minimum 6 months of experience in an international technical voice process 4) Must be technically sound - Ability to use the computer system.- Booting and shutting down computer 5) Ability to handle real-time voice calls and chats with technical queries Shift Timings & Off: 5-day work / 24*7 & 2 days of rotational week offs Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, Divyashree building, Manikonda, Hyderabad Selection Process: 1) HR Interview 2) SD Panel Interview 3) Voice Assessment Contact Details: HR - 8618303184 / Hajera - 7416270242 Email: aries.john1@sutherlandglobal.com

Greetings from Sutherland!!! Currently we are hiring for International Voice Process for Freshers and experienced both!!! Role & responsibilities: An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Perks and benefits: You'll develop your emotional intelligence. You'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile: * Must be fluent in English. *Excellent Communication can Apply. * BOTH FRESHERS AND EXPERIENCED CAN APPLY. *GRADUATES/UNDER GRADUATES /POSTGRADUATES CAN APPLY. *24/7 shifts and rotational week offs (5 days working a week). *ROI - JAM, Voice & Versant Round, Operations Round. *Two-way cab facility only in night shift within 15Kms only from office premises. *Candidate who is comfortable working from office can apply. *Need Immediate Joiners only. *No virtual Interview is available. *Out of station candidates are Strictly not eligible. Role: Voice / Blended Industry Type: BPO / Call Centre Employment Type: Full Time, Permanent Interview Rounds: 1. HR 2. Assessment (SHL) 3. Operations (SD) Interested Folks can call on the below mentioned contact number for Interview rounds and more details. HR Manasa Phone No: (+91 9515227283) Reference ID: HR Manasa (Should be mentioned on resume) Note: No Virtual interview & Immediate joiners only Documents to Carry: 1. Resume 2. Hard Copy of Aadhar Card Address for work location: ==> Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 (09th Floor Sutherland Office).

Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our clients engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations. Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company. 5+ Years of extensive work exp in SAP SF - Employee Central, Payroll. Designing, implementing, and supporting complex business processes in an SAP SuccessFactors Human Capital Management (HCM) environment Candidate preferred to have SuccessFactors certification. Candidates should have knowledge in H2R Business processes. Excellent knowledge of MDF, and associated system configuration 1/2 projects Implementation/support/enhancement knowledge in SAP SF Hands-on with Solution Design Configuration. Workbook Business process, Preparation Execution of Test Cases, Test Plans, Test scripts. Participate in requirement gathering, understand the design and take ownership of data conversion and system testing as part of the systems enhancement or implementation projects Perform analysis, translate business needs, and create solution requirements documentation. Develop and/or update product solution overviews, FAQs, and user documentation to support project implementation/Support/Enhancement activities. SAP SF Techno-Functional background is preferred SAP SF Payroll India, US, UK localizations preferred. SAP Enterprise Portal: Knowledge in using BTP preferred.

We're Hiring: Oracle Cloud Functional Consultant Chennai Are you an Oracle expert looking for an exciting opportunity? We're searching for an experienced Oracle Cloud Functional Consultant to join our team in Chennai. If you thrive in dynamic environments, work comfortably in shifts, and bring deep expertise in Record-to-Report (R2R), Accounts Payable (AP), Order-to-Cash (OTC), and Order Management (Customer Care), we want to hear from you! What You'll Be Doing: Lead discussions on transaction flows, controls, and system best practices Provide in-depth expertise in Oracle Cloud modules (R2R, AP, OTC, Order Management) Support UAT for seamless migration from EBS to Oracle Cloud Fusion Train teams, ensuring knowledge transfer & skill development Develop and document Standard Operating Procedures (SOPs) Create detailed process maps to optimize workflows What We're Looking For: Extensive hands-on experience with Oracle Cloud Financials & EBS Proven expertise in transaction flows, financial controls, and ERP implementations Strong documentation skills, process mapping proficiency Exceptional problem-solving abilities & training experience Preferred Qualifications: B.Com / M.Com / CMA / CA qualifications Oracle Cloud certifications (Financials, SCM) ERP transformation project leadership experience Strong communication & stakeholder management skills For more information Kindly contact HR Muhammad 7358282745.

Operations Manager - Service Delivery Location : Hyderabad Company Description Sutherland is seeking a goal-oriented and strategic-thinking person to join us as a Manager - Service Delivery. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Lead Contact Centre Operations India with the best services & as per customer satisfaction (> 100 headcount) To empower, develop and inspire our operational service team to deliver the best customer experience at a consistently high level. To identify and prioritize productivity opportunities (areas for automation) in order to reduce repetitive administrative tasks and drive ability to grow the business. To identify and prioritize ways to improve our service where interaction with our customers is a needed. Skilled at knowing how to set and track performance, encompassing key service and productivity indicators. Co-ordinate with multiple stakeholders along with support team in the best interest of the business and drive it smoothly. To identify the key requirements of the programs and ensure, it is fulfilled by addressing the same with the client and within the organization. To lead the development Process/ SOP's, identifying what is required to build a scalable and efficient process for the program. To collaborate with the product and technology team to build the specifications of what is required. Drive the financials smoothly for the program, ensuring all ratios are achieved Identify Business Development opportunities across the program, build solutions framework to address these opportunities with the client and in the organization. Qualifications Postgraduate / Graduate with 8+ yrs. experience into BPO industry, handling multiple clients and GEO's. Deep understanding of business processes and an offshore business environment. Proven client management and team handling skills Ability to handle high pressure situations and multi-task Analytical mindset - ability to understand customer requirements in a service industry and provide appropriate solution Co-ordination and Program Management skills to interface with various stakeholders Excellent communication skills Strong Domain Expertise in (particular) industry (Optional)