Sutherland Mega Walk-In Drive || Customer Service || Navi Mumbai. International Voice Process || Rotational Night Shifts || Excellent Communication Skills. We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 03.00 PM to 7.00 PM Meet HR - Mehjbin Khan

ELEVATE YOUR CAREER WITH Sutherland ! Role: Customer Support - International Voice Process Location: Lanco Hills Manikonda, Hyderabad!!! local candidates from Hyderabad are only eligible Shifts: Rotational night shifts Work Schedule: 5 days a week | 2 rotational week-offs Immediate joiners preferred! Why Choose Sutherland? Work with a globally recognized leader Competitive salary + career growth opportunities Supportive & dynamic team environment Looking for a career boost? This is your moment! Know someone perfect for this role? Tag them & share this post! Apply Today: Click on below mentioned link and register your self before coming for an walk-in Interview. https://www.jobs.sutherlandglobal.com/India-Sourcing-Page For More Details connect with me on WhatsApp us at 9672093183 Regards, Himanshu Sharma Senior Associate - Talent Acquisition

Greetings from Sutherland!!! We are hiring candidates for International Voice / Non Voice Support Job Criteria: 1) Excellent verbal communication skills 2) Fresher / Minimum 6 months of experience in an international voice / non voice process 3) Should be available to join us immediately (15 days Notice Period is Considerable) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.5 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Share your resume to below email ID Email: priscilla.mark2@sutherlandglobal.com HR Contact Person : Priscilla - 9360338372

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 12.00 PM to 7.00 PM

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 12.00 PM to 7.00 PM

ELEVATE YOUR CAREER WITH Sutherland ! Role: Customer Support - International Voice Process Location: Lanco Hills Manikonda, Hyderabad!!! local candidates from Hyderabad are only eligible Shifts: Rotational night shifts Work Schedule: 5 days a week | 2 rotational week-offs Immediate joiners preferred! Why Choose Sutherland? Work with a globally recognized leader Competitive salary + career growth opportunities Supportive & dynamic team environment Looking for a career boost? This is your moment! Know someone perfect for this role? Tag them & share this post! Apply Today: Click on below mentioned link and register your self before coming for an walk-in Interview. https://www.jobs.sutherlandglobal.com/India-Sourcing-Page For More Details connect with me on WhatsApp us at 9550098558 Regards, Vaishnavi Associate - Talent Acquisition

Role & responsibilities Ensure adequate staffing is available as per staffing plan and escalate staff inadequacy to Sr.Accouunt Manager/Business Director Minimum 5 years of experience in team handling for US Mortgage Team level reporting, analysis and corrective measures for non-performance against service levels Review performance of individual team members (up to annual appraisals), provide feedback and ensure individual goal score are available to team members Do monthly review with Team Managers based on team performnce. Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Make recommendations to enhance processes and boost ease and efficiency. Oversee and manage performance and service quality to guarantee customer satisfaction. Determine training needs to equip staff with fundamental skills and knowledge. Preferred candidate profile Ability to use the computer system. - Booting and shutting down computer Basic level familiarity of Operating System (Windows 2007 / XP) Usage of MS Office suite (MS Outlook, MS Word, MS PowerPoint and MS Excel) Knowledge of browsers (MS Internet Explorer) Analytical Skills Typing skills of 25 words per minute with an accuracy of 80% Comprehension Ability to clearly understand the problem Statement. Written Communication Skills Steady Speech Rate with ability to articulate clearly and concisely. Voice and accent skills Ability to communicate fluently. Product entitlements Different types of clients and their respective service eligibilities Understanding of how to use the Transaction tools Aptly trained and well versed in program’s specifics, including policies, process, Procedures, confidentiality information, business ethics, work flow, scripts, etc. Strong knowledge of client products, product entitlements. Responsible for knowledge and information management at team level Conduct periodic huddle sessions and team’s performance review sessions "Review of Credit, Income, Assets & Property Documents. Along with Closing experience. Understanding of how to use the Transaction tools Mortgage Life Cycle and basic understanding of Mortgage" "Tools: Program Specific Tools Application MS Office Suite " Knowledge of metrics, their measurements, thresholds, targets and process owners Constantly work on corrective / preventive measures to meet/exceed the targets Report generation, report analysis, stack ranking and improvement measures

Greetings from Sutherland! Currently we are hiring for International Voice process for freshers and experienced! Job Description: Role: Customer support Location: Hyderabad (WFO) Shift: Night rotational shifts Cab : Free - Two-way cab for Nightshifts Off : Rotational week offs Required candidate profile: Excellent verbal and written communication skills in English. Ability to articulate, bright and curious. Passionate about Customer Service Associate. +2, diploma, or a graduate can apply. Fresher/1 or 2 Years of Work experience in proven customer service field in voice channel is an added advantage. Willing to work in night shift with rotational offs. Mode of interview: Face to face interview Venue:Divyasree Building 7th Floor, Sutherland Global Services, LancoHills, Techridge, Manikonda, Hyderabad. If you are interested and feel that you are a good fit for the above profile, please apply on this job posting and our recruiter will contact you or contact given number Ph : +91 9949871252 HR Mani Deep

Job Title: Charge Entry Specialist Job Description: We are seeking a detail-oriented Charge Entry Specialist to join our healthcare team. The ideal candidate will be responsible for accurately entering and verifying patient treatment codes, maintaining records, and assisting with billing inquiries. This role is crucial for ensuring the accuracy of medical billing and coding, which directly impacts the financial health of our organization. . Responsibilities: Enter medical treatment codes into billing software accurately. Verify all patient demographic data and insurance information. Review and correct claims that have been denied or rejected due to incorrect coding. Ensure all required documentation is available for billing. Maintain confidentiality of all patient information in accordance with HIPAA guidelines. Resolve discrepancies in billing data. Work closely with the billing team to ensure accurate billing and reduce denials. Stay updated with changes in billing codes and medical terminology. Qualifications: Strong understanding of medical terminology, billing codes, and revenue cycle management. Excellent attention to detail and accuracy. Ability to maintain high levels of accuracy under pressure. Proficiency in using billing software and other relevant tools. Strong communication skills to interact with healthcare providers and insurance companies. Experience in medical billing or a related field is preferred. Education: Graduation mandatory experience matters more! Contact: please share your resume to below Contact HR- Aakshya - 8072294017 HR- Aravind - 7286960006 walk- in Location: Sutherland global Services DivyaSree TechRidge, Block P2, (North Wing) 7th Floor, Manikonda, Hyderabad 500089, Write Name on your top of your Resume - Akshaya / Aravind

Experience - 0- 2 years Shift- US Shift Mode- WFO Handle customer queries and complaints via inbound or outbound calls. Provide timely and effective resolution to customer issues while ensuring customer satisfaction. Maintain a high level of professionalism during interactions with global customers. Document all customer interactions and maintain accurate records. Adhere to company policies, procedures, and quality standards.

ELEVATE YOUR CAREER WITH Sutherland ! Role: Customer Support - International Voice Process Location: Lanco Hills Manikonda, Hyderabad!!! local candidates from Hyderabad are only eligible Shifts: Rotational night shifts Work Schedule: 5 days a week | 2 rotational week-offs Immediate joiners preferred! Why Choose Sutherland? Work with a globally recognized leader Competitive salary + career growth opportunities Supportive & dynamic team environment Looking for a career boost? This is your moment! Know someone perfect for this role? Tag them & share this post! Apply Today: Click on below mentioned link and register your self before coming for an walk-in Interview. https://www.jobs.sutherlandglobal.com/India-Sourcing-Page For More Details connect with me on WhatsApp us at 9672093183 Regards, Himanshu Sharma Senior Associate - Talent Acquisition

Role & responsibilities Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred candidate profile Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance includedWork-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708.Walk-in timing 12.00 PM to 7.00 PM Contact: HR PriscillaNumber: 7900113531

International Voice Process !!! Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills Candidate should be excellent in verbal communication skills Should have good verbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts Rounds of Interviews:- *HR/Screening Round *Assessment Round *Ops/SD Round of Interview Everyone has to complete the Registration before coming for walk in Interview. PFB Registration link: https://www.jobs.sutherlandglobal.com/India-Sourcing-Page Mention HR Mahitha sharma on top of your Resume before coming for walk-in Interview. For more details Contact Mahitha- Mobile No: 9030471996 (11:00AM-07:00PM) Senior Associate- Talent Acquisition Mahitha sharma. Preferred candidate profile

Role & responsibilities We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Preferred candidate profile Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred candidate profile Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment. Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics. Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs

We are looking for a highly skilled Sr. Solution Architect with expertise in DevOps, Multi-Cloud Migration, and Modernization . The ideal candidate will play a critical role in engaging with CIOs, business stakeholders, and sales teams to drive new business opportunities, craft compelling solutions, and close high-value deals. This role requires strong technical acumen, excellent communication skills, and the ability to articulate complex cloud strategies to both technical and non-technical audiences. Key Responsibilities: Customer Engagement: Interact with CIOs, CTOs, business leaders, and IT teams to understand their digital transformation needs, challenges, and cloud strategies. Presales & Solutioning: Work closely with the sales team to develop tailored DevOps and Multi-Cloud Migration solutions that address customer pain points and drive value. Technical Expertise: Provide deep insights into Linux, DevOps methodologies, multi-cloud architectures (AWS, Azure, GCP), and cloud security best practices. Commercials & Deal Closure: Develop cost-effective proposals, present business cases, and lead commercial negotiations to convert opportunities into successful deals . Modernization Strategies: Guide clients in application modernization, containerization (Docker, Kubernetes), CI/CD pipeline automation, and cloud-native transformation . Stakeholder Management: Collaborate with internal teams including engineering, delivery, and sales to ensure seamless execution of proposed solutions. Thought Leadership: Stay ahead of industry trends in DevOps, cloud security, automation, and multi-cloud governance , positioning our solutions competitively. Documentation & Presentations: Prepare high-quality proposals, solution blueprints, presentations, and demos to showcase the business value of our services. Qualifications: 10+ years of experience in DevOps, Cloud Architecture, and Presales roles . Strong knowledge of Linux, DevOps tools (Terraform, Ansible, Jenkins, GitOps, CI/CD), and cloud security frameworks . Hands-on experience in multi-cloud platforms (AWS, Azure, GCP) and hybrid cloud strategies . Proven track record in customer engagement, solutioning, deal structuring, and commercial negotiations . Expertise in modernization strategies, including Kubernetes, microservices, and serverless architectures . Ability to build compelling business cases and convince customers with a value-driven approach . Strong presentation skills with the ability to simplify complex cloud solutions for business leaders. Industry certifications (AWS/Azure/GCP Architect, CKA, DevOps Engineer) are a plus. Experience in multi-cloud security, compliance, and governance frameworks . Knowledge of AI/ML integrations in DevOps is an added advantage. Familiarity with FinOps strategies for cloud cost optimization . Show more Show less

Company Description Sutherland is seeking a reliable and technical person to join us as AI Developer who will play a key role in driving our continued product growth and innovation. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!! Job Description We are looking for a talented AI Developer with 5-7 years of experience to help design and implement AI-driven solutions that optimize business processes across the Quote to Cash cycle, manufacturing, and retail sales. As an AI Developer, you will play a key role in developing and deploying machine learning models and AI applications that address business challenges, enhance efficiency, and deliver actionable insights. Key Responsibilities: Develop, implement, and maintain AI models and solutions tailored to the Quote to Cash cycle, manufacturing processes, and retail sales operations. Work closely with cross-functional teams to understand business requirements and translate them into scalable AI solutions. Design and optimize machine learning algorithms to automate tasks, improve forecasting, and drive business intelligence in various business domains. Integrate AI solutions with existing enterprise systems and databases, ensuring seamless functionality across platforms. Conduct data analysis and feature engineering to improve model accuracy and predictive capabilities. Collaborate with senior architects and data scientists to improve model performance and implement best practices. Support the deployment of AI models into production environments, ensuring they meet performance, scalability, and reliability standards. Continuously evaluate and improve existing AI models to keep up with emerging trends in machine learning and data science. Required Qualifications: 5-7 years of hands-on experience as an AI Developer, with a strong understanding of machine learning, data analysis, and algorithm development. Practical experience working within the Quote to Cash cycle, manufacturing, and retail sales environments. Proficiency in programming languages such as Python, R, Java, or similar, with experience in AI and machine learning libraries (e.g., TensorFlow, Scikit-learn, PyTorch). Solid understanding of data structures, algorithms, and statistical modeling techniques. Strong background in data preprocessing, feature engineering, and data wrangling. Familiarity with cloud platforms (AWS, Azure, GCP) and tools used for AI/ML deployment. Strong problem-solving skills and a proactive approach to identifying and addressing business challenges. Excellent communication skills to collaborate with cross-functional teams and present technical findings to non-technical stakeholders. Ability to work in a matrix team environment with both internal and 3rd party development teams (onshore / offshore). Hybrid Work Model Working Time: India 2nd Shift till 11:30 PM IST / 2:00 AM EST or 12:30 AM IST / 3:00 AM EST Preferred Qualifications: Experience working with ERP systems, CRM platforms, or business intelligence tools in an AI/ML context. Knowledge of data visualization tools (e.g., Tableau, Power BI) and how to present AI results to business users. Understanding of best practices for model versioning, deployment, and monitoring. Qualifications Bachelor’s degree in computer science, Information Technology, or related field. Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills Candidate should be excellent in verbal communication skills Should have good nonverbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts For more details Contact Bhanu- Mobile No: 9014301092 (12PM-6PM) Role & responsibilities Mention my name on top of your resume as HR BHANU Location:-Sutherland, Divyasree building, Lancohills, Manikonda.

Role & responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills Candidate should be excellent in verbal communication skills Should have good nonverbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts For more details Contact - Mobile No:6302070393 (12PM-6PM)

Job Description: SAP WorkZone, SAP Qualtrics Functional Consultant/ SME Its an exciting time to be part of Sutherland winning team, we are looking for SAP WorkZone and SAP Qualtrics Functional Consultant/SME to become part of our team. The primary focus of this position is to support the maintenance & enhancements of the human resource management system (SAP WorkZone) in addition to other systems supported by the internal IT team. Experience: 4 + years of IT SAP WorkZone & SAP Qualtrics exp Work Location: Work From Home Technical Skills Required: 4+ Years of extensive work exp in SAP WorkZone, SAP Qualtrics, SAP IAS and Integration with WorkZone. Very good hands on experience in SAP WorkZone configuration and SAP Qualtrics configuration Good to have skill - SAP SuccessFactors Employee Central and Security. Designing, implementing and supporting complex business processes in an SAP WorkZone, SAP Qualtrics The candidate preferred to have SAP WorkZone & SuccessFactors certification. Candidates should have knowledge in H2R Business processes and associated system configuration 2/3 projects Implementation/support/enhancement knowledge in SAP WorkZone and SAP Qualtrics. Hands-on experience in Solution Design and Configuration. Workbook Business process, Preparation Execution of Test Cases, Test Plans, Test scripts. Participate in requirement gathering, understand the design and take ownership of data conversion and system testing as part of the systems enhancement or implementation projects Perform analysis and translate business needs and create solution requirements documentation. Develop and/or update product solution overviews, FAQs and user documentation to support project implementation/Support/Enhancement activities. SAP Enterprise Portal: Knowledge in using BTP preferred. Behavioral / Team skills: Positive work ethic to deliver results within tight deadlines and in demanding situations Flexibility to adapt to a variety of engagement types, working hours and work environments and locations Excellent written and verbal communication skills Proactive, self-directed, resourceful, and highly organized Team player: Team management skills, self-driven and ability to work independently Ability to explain SAP concept to business in non-technical terms Qualification : B. Tech / M. Tech / MBA

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.