Job Description: We are looking for enthusiastic and customer-focused individuals to join our team as International Voice Support Associates. If you have excellent communication skills and are comfortable working in a customer-facing role, this opportunity is perfect for you. Key Responsibilities: Provide high-quality voice-based support to international customers. Handle queries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues effectively. Maintain customer satisfaction and adhere to quality and performance standards. Work in 24x7 rotational shifts, including night shifts. Candidate Profile: Excellent English communication skills (both verbal & written). Strong interpersonal and problem-solving skills. Comfortable with rotational shifts (24/7 operations). Basic proficiency in MS Office tools (Outlook, Word, Excel). Good typing speed and computer navigation skills. Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel ( Excluding Taloja & Sukhapur ) Western Line: Chandivali & Mira Road ( via Golden Nest Circle, Ghodbunder Road ) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts) Weekly Off: 2 rotational offs Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description We are seeking an experienced Lawson ERP Consultant to support our Finance & Accounting outsourcing engagement, covering Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Procurement. The consultant will play a critical role in transition, stabilization, and transformation initiatives, ensuring effective process alignment, system optimization, and seamless collaboration between business, operations, and technology teams. This role requires strong functional understanding of Lawson modules, hands-on experience with finance and Procurement processes, and the ability to translate business requirements into scalable ERP solutions . This position requires Transition & Knowledge Transfer Support transition planning and execution from client teams to offshore/onshore delivery teams. Conduct process walkthroughs and system deep-dives across P2P, O2C, R2R, and HR. Document as-is and to-be process flows, system dependencies, and control points. Identify risks, gaps, and stabilization actions during the transition phase Lawson ERP Functional Support - Act as a functional SME for Lawson ERP, supporting: Finance modules: GL, AP, AR, Fixed Assets, Cash Management Procurement: Purchasing, Vendor Management Transformation & Optimization Identify process improvement and automation opportunities within Lawson and surrounding systems. Support standardization, control enhancement, and efficiency improvements across finance and Procurement operations. Partner with automation, analytics, and transformation teams to: Enable reporting and dashboards Improve data quality and process visibility Reduce manual effort and cycle times Stakeholder & Delivery Support Act as a bridge between business users, delivery teams, and IT Support issue resolution, root cause analysis, and change management. Assist in user training, SOP documentation, and governance frameworks. Provide ongoing advisory support during steady-state operations. Qualifications 6–12+ years of experience working with Lawson ERP Strong functional knowledge of Finance Processes and Modules in Lawson Proven experience in ERP transitions, migrations, or transformations. Strong understanding of finance operations and accounting concepts. Experience working in outsourced/shared services environments. Ability to work with cross-functional and global teams. Prior experience supporting BPO / F&A outsourcing engagements. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description: We are looking for enthusiastic and customer-focused individuals to join our team as International Chat Support Associates. If you have excellent communication skills and are comfortable working in a customer-facing role, this opportunity is perfect for you. Key Responsibilities: Provide high-quality voice-based support to international customers. Handle queries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues effectively. Maintain customer satisfaction and adhere to quality and performance standards. Work in 24x7 rotational shifts, including night shifts. Candidate Profile: Excellent English communication skills (both verbal & written). Strong interpersonal and problem-solving skills. Comfortable with rotational shifts (24/7 operations). Basic proficiency in MS Office tools (Outlook, Word, Excel). Good typing speed and computer navigation skills. Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel ( Excluding Taloja & Sukhapur ) Western Line: Chandivali & Mira Road ( via Golden Nest Circle, Ghodbunder Road ) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts) Weekly Off: 2 rotational offs Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Job Summary We are looking for an experienced Oracle EPM Functional Consultant with strong expertise in PBCS (Planning & Budgeting Cloud Service) and Financial Consolidation. The candidate should have hands-on experience in implementation, re-design, and support of EPM solutions, with strong business understanding of financial planning, budgeting, forecasting, and consolidation processes. Key Responsibilities EPM Functional Responsibilities Lead and support Oracle EPM implementations including: Planning & Budgeting Cloud Service (PBCS) Financial Consolidation & Close (FCCS) Gather business requirements and translate them into functional designs Design and configure: Budgeting & Forecasting models Financial consolidation structures Metadata, dimensions, hierarchies, and business rules Perform fit-gap analysis and recommend best-practice EPM solutions Implementation & Delivery Lead end-to-end implementation and re-design of EPM applications Configure: Metadata Data forms Business rules / calculations Security and approvals Support data integration, validation, and reconciliation Manage SIT, UAT, and go-live activities Provide post-go-live support and enhancements Financial & Business Process Support Strong understanding of: Budgeting, forecasting, and planning cycles Financial consolidation and close process Intercompany eliminations Currency translation and reporting Work closely with finance users and stakeholders Support audit, reconciliation, and financial reporting needs Stakeholder & Collaboration Work closely with finance teams, IT, and business users Support workshops, demos, and user training Coordinate with technical teams for integrations and reporting Prepare functional documentation and user guides Required Skills & Experience Strong hands-on experience in: PBCS Financial Consolidation (FCCS) Experience in: EPM implementation and re-design projects Budgeting, forecasting, and financial close processes Good understanding of: Financial statements Chart of Accounts Multi-currency & intercompany processes Experience with: Data Management / Data Integration Smart View Oracle EPM Cloud Certification Experience in large enterprise or global implementations Knowledge of Essbase and calculation scripting

Role Summary We are looking for an experienced Oracle Fusion BI Publisher (BIP) Report Developer with strong expertise in Oracle Fusion Cloud reporting. The candidate should have hands-on experience in developing, customizing, and supporting BI Publisher reports within Oracle Fusion, working closely with functional and business teams. Key Responsibilities Oracle Fusion Reporting Design, develop, and maintain BI Publisher (BIP) reports in Oracle Fusion Develop and modify: RTF templates Data Models SQL queries for Fusion data sources Create operational, transactional, and management reports Technical Responsibilities Write complex SQL queries using Oracle Fusion data models Work with: Fusion subject areas Fusion view objects (VOs) BICC extracts (if required) Optimize report performance and data accuracy Implementation & Support Support reporting during: Implementation UAT Post-go-live (AMS support) Debug and resolve report issues Work closely with functional consultants to understand reporting requirements Governance & Documentation Maintain technical documentation for reports Follow Fusion best practices and security standards Support audits and compliance reporting Required Skills & Experience 10+ years of experience in Oracle Fusion Reporting Strong hands-on experience in: Oracle BI Publisher (Fusion) RTF Template development SQL / PL-SQL Good understanding of: Oracle Fusion data model Fusion Financials or SCM modules Experience working in: Fusion Cloud environment AMS / Production support Oracle Fusion Reporting Certification Experience with OTBI / Fusion Analytics Exposure to Finance or SCM modules Experience in Agile / AMS delivery models Role Summary We are looking for an experienced Oracle Fusion BI Publisher (BIP) Report Developer with strong expertise in Oracle Fusion Cloud reporting. The candidate should have hands-on experience in developing, customizing, and supporting BI Publisher reports within Oracle Fusion, working closely with functional and business teams. Key Responsibilities Oracle Fusion Reporting Design, develop, and maintain BI Publisher (BIP) reports in Oracle Fusion Develop and modify: RTF templates Data Models SQL queries for Fusion data sources Create operational, transactional, and management reports Technical Responsibilities Write complex SQL queries using Oracle Fusion data models Work with: Fusion subject areas Fusion view objects (VOs) BICC extracts (if required) Optimize report performance and data accuracy Implementation & Support Support reporting during: Implementation UAT Post-go-live (AMS support) Debug and resolve report issues Work closely with functional consultants to understand reporting requirements Governance & Documentation Maintain technical documentation for reports Follow Fusion best practices and security standards Support audits and compliance reporting Required Skills & Experience 10+ years of experience in Oracle Fusion Reporting Strong hands-on experience in: Oracle BI Publisher (Fusion) RTF Template development SQL / PL-SQL Good understanding of: Oracle Fusion data model Fusion Financials or SCM modules Experience working in: Fusion Cloud environment AMS / Production support Oracle Fusion Reporting Certification Experience with OTBI / Fusion Analytics Exposure to Finance or SCM modules Experience in Agile / AMS delivery models

Role Summary We are looking for an experienced Oracle Fusion Technical Consultant with strong expertise in Sandbox Personalizations, VBCS/APEX, Oracle Integration Cloud (OIC), and Reporting. The candidate should have hands-on experience in implementations, enhancements, and re-design projects, and be capable of working closely with functional, business, and integration teams to deliver scalable and high-quality solutions. Key Responsibilities Oracle Fusion Technical Development Design and develop solutions using: Sandbox Personalizations Page Composer / Application Composer VB Studio / VBCS / APEX Develop and customize Oracle Fusion UI extensions and business logic Build and maintain extensions using Oracle-recommended best practices Integration (OIC) Design and develop integrations using Oracle Integration Cloud (OIC) Develop and maintain: REST / SOAP integrations File-based integrations Scheduled and event-based integrations Handle integrations between Fusion and external systems Manage error handling, logging, and performance tuning Reporting & Analytics Develop and maintain reports using: OTBI BI Publisher Custom SQL-based reports Design dashboards and operational reports Support finance, SCM, and business reporting needs Implementation & Support Participate in end-to-end Oracle Fusion implementations Support: Requirement analysis Technical design Development & testing UAT & production deployment Provide production support and performance tuning Prepare technical design documents and deployment guides Collaboration & Stakeholder Management Work closely with functional consultants and business users Support offshoreonsite coordination Provide technical guidance to junior team members Participate in design reviews and technical discussions Required Skills & Experience 15+ years of experience in Oracle ERP / Oracle Fusion Technical roles Strong hands-on experience in: Sandbox Personalizations VBCS / Oracle APEX Oracle Integration Cloud (OIC) BI Publisher & OTBI Reporting Strong understanding of: Oracle Fusion architecture REST / SOAP web services SQL / PL-SQL Experience with Fusion modules (Finance / SCM) is a strong plus Experience in implementation and re-design project Oracle Fusion Technical Certification Experience in multi-instance / global implementations Exposure to CI/CD for Fusion extensions Knowledge of security roles, data access, and audit controls Role Summary We are looking for an experienced Oracle Fusion Technical Consultant with strong expertise in Sandbox Personalizations, VBCS/APEX, Oracle Integration Cloud (OIC), and Reporting. The candidate should have hands-on experience in implementations, enhancements, and re-design projects, and be capable of working closely with functional, business, and integration teams to deliver scalable and high-quality solutions. Key Responsibilities Oracle Fusion Technical Development Design and develop solutions using: Sandbox Personalizations Page Composer / Application Composer VB Studio / VBCS / APEX Develop and customize Oracle Fusion UI extensions and business logic Build and maintain extensions using Oracle-recommended best practices Integration (OIC) Design and develop integrations using Oracle Integration Cloud (OIC) Develop and maintain: REST / SOAP integrations File-based integrations Scheduled and event-based integrations Handle integrations between Fusion and external systems Manage error handling, logging, and performance tuning Reporting & Analytics Develop and maintain reports using: OTBI BI Publisher Custom SQL-based reports Design dashboards and operational reports Support finance, SCM, and business reporting needs Implementation & Support Participate in end-to-end Oracle Fusion implementations Support: Requirement analysis Technical design Development & testing UAT & production deployment Provide production support and performance tuning Prepare technical design documents and deployment guides Collaboration & Stakeholder Management Work closely with functional consultants and business users Support offshore–onsite coordination Provide technical guidance to junior team members Participate in design reviews and technical discussions Required Skills & Experience 15+ years of experience in Oracle ERP / Oracle Fusion Technical roles Strong hands-on experience in: Sandbox Personalizations VBCS / Oracle APEX Oracle Integration Cloud (OIC) BI Publisher & OTBI Reporting Strong understanding of: Oracle Fusion architecture REST / SOAP web services SQL / PL-SQL Experience with Fusion modules (Finance / SCM) is a strong plus Experience in implementation and re-design project Oracle Fusion Technical Certification Experience in multi-instance / global implementations Exposure to CI/CD for Fusion extensions Knowledge of security roles, data access, and audit controls

As a Data Analyst / Developer supporting the Business Intelligence & Analytics (BIA) team, your role will involve understanding business needs, translating them into technical solutions, and delivering high-quality outputs in Tableau for smaller change requests and projects. Being detail-oriented, proactive, and comfortable working directly with business users will be key for success in this role. **Responsibilities:** - Understand and document business requirements from stakeholders. - Perform data analysis and profiling to support decision-making. - Develop and maintain reports, dashboards, and visualizations in Tableau. - Support and maintain BI tools and data refresh processes. - Ensure data quality and governance standards are met. - Provide end-user support and training as needed. **Required Skills:** - 4 to 6 years of experience as a Data Analyst / Developer. - Strong SQL skills. - Experience with relational databases and BI tools, especially Tableau. - Ability to design and deliver data models and visualizations. - Good communication skills with both technical and non-technical stakeholders. - Understanding of data governance, cleansing, and metadata management. - Knowledge of applying different techniques for data analysis and synthesis of findings. **Qualifications:** - Bachelors degree in Computer Science, Information Technology, or a related field. The company follows a hybrid work model, with in-office work on Monday, Wednesday, and Friday. India shift timings will be until 11:30 PM IST. The work locations available are Pune, Hyderabad, and Chennai. All your information will be kept confidential according to EEO guidelines. (Note: Additional details of the company were not provided in the job description) As a Data Analyst / Developer supporting the Business Intelligence & Analytics (BIA) team, your role will involve understanding business needs, translating them into technical solutions, and delivering high-quality outputs in Tableau for smaller change requests and projects. Being detail-oriented, proactive, and comfortable working directly with business users will be key for success in this role. **Responsibilities:** - Understand and document business requirements from stakeholders. - Perform data analysis and profiling to support decision-making. - Develop and maintain reports, dashboards, and visualizations in Tableau. - Support and maintain BI tools and data refresh processes. - Ensure data quality and governance standards are met. - Provide end-user support and training as needed. **Required Skills:** - 4 to 6 years of experience as a Data Analyst / Developer. - Strong SQL skills. - Experience with relational databases and BI tools, especially Tableau. - Ability to design and deliver data models and visualizations. - Good communication skills with both technical and non-technical stakeholders. - Understanding of data governance, cleansing, and metadata management. - Knowledge of applying different techniques for data analysis and synthesis of findings. **Qualifications:** - Bachelors degree in Computer Science, Information Technology, or a related field. The company follows a hybrid work model, with in-office work on Monday, Wednesday, and Friday. India shift timings will be until 11:30 PM IST. The work locations available are Pune, Hyderabad, and Chennai. All your information will be kept confidential according to EEO guidelines. (Note: Additional details of the company were not provided in the job description)

Job description Greetings from Sutherland!!! We are hiring candidates for International Voice Process - Technical Customer Support. Job Criteria: 1) Immediate joiners required, who can join us by 19th January. 2) Looking for Freshers. Required candidate profile: Prospect candidates should have: - Excellent verbal and written communication skills in English. Ability to articulate, bright and curious. Passionate about Customer service. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts . Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur Chennai Landmark: Opposite Perungalathur Railway Station. Selection Process: 1) HR Interview (Walk-In) 2) SD Panel Interview 3) Voice Assessment HR: - Nanditha V - 7305721753 (If you are interested, kindly call or share your resumes) Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description Manage and troubleshoot complex issues across Windows Server environments including clustering, patching, and performance tuning. Administer and maintain Active Directory, DNS, DHCP, and GPOs across multi-domain enterprise setups. Perform advanced troubleshooting for IIS and .NET-based web applications, including SSL, authentication, and performance optimization. Develop and enhance PowerShell scripts for automation, reporting, and infrastructure health monitoring. Support cloud-hosted Windows workloads on AWS Lead major incident resolution, perform root cause analysis, and drive permanent corrective actions. Coordinate with Security and Compliance teams for patch management, vulnerability remediation, and audit support. Manage and optimize Citrix or RDS environments supporting application delivery. Contribute to infrastructure modernizationmigrations, upgrades, and cloud integration projects. Implement and maintain monitoring, alerting, and capacity management solutions (SolarWinds, PRTG, or similar). Create and maintain knowledge base articles, SOPs, and architecture documentation. Mentor junior engineers and provide escalation support during complex production issues. Qualifications Certifications: Microsoft Certified: Windows Server Hybrid Administrator / Azure Administrator AWS Certified SysOps Administrator or Solutions Architect Associate ITIL v4 Foundation Experience with automation frameworks (Ansible, Terraform, Jenkins). Familiarity with Active Directory Federation Services (ADFS) and Azure AD. Exposure to DevOps or CI/CD environments for Windows-based application delivery. Experience in enterprise migration projects (domain consolidation, hybrid AD, OS upgrades). Additional Information Windows Server Administration: AD DS, DNS, DHCP, Failover Clustering, and Windows Update Management. Active Directory & GPO: Deep understanding of replication, trusts, and security policies. IIS/Web Hosting: Application pool management, SSL/TLS, Kerberos, authentication troubleshooting. Scripting & Automation: Advanced PowerShell for deployment, patching, and auditing. Cloud Integration: Experience with AWS (EC2, CloudWatch, Systems Manager) or Azure (VMs, Monitor, AD Connect). Virtualization: VMware or Hyper-V administration and performance optimization. Backup/Recovery: Familiar with Veeam, Commvault, or similar backup tools. Monitoring & Performance: Knowledge of SolarWinds, SCOM, or equivalent enterprise monitoring systems. Security & Compliance: Experience implementing hardening baselines (CIS, ISO, SOC2). Excellent analytical, documentation, and communication skills. The candidate should be willing to work in core US shift schedules. **

Technical Sales Associate (Chat Process) Location: Airoli, Navi Mumbai Work Mode: Work From Office Job Role & Responsibilities Handle customer interactions through chat-based support (100% non-voice). Promote and sell domains, web hosting, email solutions,SSL,Website builder solutions to international clints Identify customer needs and provide suitable product solutions. Perform upselling and cross-selling to maximize revenue. Maintain professional communication and ensure customer satisfaction Eligibility Criteria Qualification: HSC / Graduate Experience: Minimum 6 months of sales experience (mandatory) Mandatory Skills Sales & customer handling Upselling and cross-selling Must have Good Oral and Written communication skills ( English) Basic understanding of technical/IT products (preferred) Process Details Process Type: 100% Non-Voice (Chat) Shifts: 24/7 rotational shifts Weekly Off: 2 rotational weekly offs Only candidates Residing in Mumbai/ Navi Mumbai Can apply Must have atleast 6 Month of experience in sales Experience on Papers Must Have Good fluency in english Interested ? Contact HR Laiba Tambe - 8097119804

SUTHERLAND is Hiring for HINDI VOICE PROCESS!!!!!!- Direct Walk-in Interview Mention "Gowri HR" on top of your resume Contact Gowri HR - 7845858783 Role & responsibilities Handle inbound customer calls in Hindi. Provide accurate and timely information to customer inquiries. Resolve customer issues and complaints effectively. Work in coordination with team members to achieve service targets. Stay updated with product information and company policies . Contact Gowri HR - 7845858783 for further details Preferred candidate profile Looking for someone who can join in the 1st of February Freshers and tenured till 2 years can apply Should be fluent in Hindi and English proficient in Hindi Customer handling skills Graduation is not mandatory anyone with HSC can apply Ready for flexible shift timings Package will be from 2.25LPA - 2.75LPA Varies based on experience Contact Gowri HR - 7845858783 for further details If you are interested, kindly come for a walk-in interview. Mention " Gowri HR " on the top of your resume. Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com

We are hiring Customer Service Associate Sabre & Amadeus Cryptic both mandatory with Voice ticketing/ ADM experience Experience- 1year experience Level 2 hiring Excellent communication skills WFO Location- Mumbai Salary 5.5LPA Interested candidates can send the resume on 9867940706 Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com”

Sutherland is hiring Customer Support Associates on contract role for freshers with IATA certified or experienced in travel refunds process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Process refunds via Amedeus Must have experience in Refunds, Re issue, Re booking, Schedule change etc Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Eligibility : Freshers with IATA certified can apply For Experienced - Min 1 year experience is mandatory in processing travel refunds. Immediate Joiners only Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office Airoli, Navi Mumbai Shift Timing: 9-hour shifts 7:00 AM 4:00 PM or 4.30pm to 1.30am Work Days: 5 days working, Sat & Sun fixed week offs Perks & Benefits: Travel allowance as per company policy Rs.3500 Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities Interested candidates share resume to vijeta.kamble1@sutherlandglobal.com or whatsapp 7028312315 Use Tag line - Travel Refunds process Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com "

Walk-in Drive Hiring Immediate Joiners Preferred We are conducting a Walk-in Drive for the role of Process Executive KYC / Back Office . This opportunity is open to Freshers and Experienced candidates , especially from Non-IT backgrounds , who are looking for stable operations roles with growth opportunities. Job Responsibilities: Handle logistics-related back-office operations Perform KYC verification and document processing Maintain records and ensure data accuracy Coordinate with internal teams for smooth process flow Follow process guidelines and quality standards Meet daily productivity and compliance requirements Eligibility Criteria: Qualification: HSC & Above Preferred: NON-IT background Experience: Freshers & Experienced candidates welcome Communication Skills: Average communication skills required Shift & Work Details: Shift Type: 24/7 Rotational Shifts Working Days: Day Shift 6 Days Night Shift 5 Days Interview Process: Only ONE round of interview Immediate selection for eligible candidates Transport Facility: Company transport available within 25 KM radius from Airoli Who Should Attend the Walk-in: Freshers looking to start their career Candidates seeking back-office / logistics roles Graduates and HSC pass candidates. Candidates comfortable with rotational shifts Walk-in Details: Venue: Navi Mumbai Airoli Timing: As informed by HR Documents to Carry: Updated Resume Contact for Walk-in Confirmation: HR Name : Pournima Call or WhatsApp before visiting to confirm interview slot and venue details. NOTE : Sutherland never requests payment or favors in Exchange for Job Opportunities. Please report suspicious activity immediately to TAHelpdesk@sutherlandglobal.com.

We are actively hiring Customer Service Executives for a blended customer support process (70% emails, 30% voice). This is a great opportunity for both freshers and experienced professionals to start or grow their career. This role also offers performance-based incentives and travel allowances, making it ideal for candidates looking for both stability and rewards. Roles & Responsibilities: Handle customer queries Via Email (70%) and Voice calls (30%) Provide accurate, timely, and professional support to customers. Maintain records and documentation of interactions. Follow process guidelines and quality standards. Escalate unresolved issues to appropriate teams. Eligibility / Who Can Apply: Qualification: HSC & Above Experience: Freshers & Experienced candidates welcome Comfortable working in US rotational shifts Work Days: 5 Days per week | Weekly Offs: 2 Days (Rotational US Shifts) Salary & Benefits: Performance-based incentives included. Benefits: 3,550 per month if commuting on your own. Company-provided two-way cab available for candidates within 25 KM of Airoli. Contact Details: HR Name: Pournima Interested candidates can call for interview details. NOTE : Sutherland never requests payment or favors in Exchange for Job Opportunities. Please report suspicious activity immediately to TAHelpdesk@sutherlandglobal.com

We are Hiring for " Customer Support Associates" for an International Airline Travel Process . This opportunity is open to freshers with IATA certification and experienced candidates with airline refunds experience . The role involves handling customer queries related to airline refunds and travel operations through email and chat support . This is an excellent opportunity to build a career in the aviation, airline BPO, and travel support industry . Key Responsibilities | Airline Travel Support Handle airline customer support queries related to refunds, baggage issues, lost luggage, and flight disruptions Process airline refunds using Amadeus GDS Manage re-issues, re-bookings, schedule changes, and cancellations Provide email and chat support to international airline customers Maintain email etiquette, quality scores, and SLA compliance Ensure first-time resolution and customer satisfaction Maintain accurate case documentation and follow-ups Coordinate with internal airline operations teams to close tickets Eligibility Criteria Freshers with IATA Certification (Aviation / Travel & Tourism) Minimum 1 year experience in airline refunds / travel process / ticketing for experienced candidates Immediate joiners preferred Required Skills Excellent English communication skills (written & verbal) Strong email writing and customer handling skills Experience in airline refunds, ticketing, Amadeus, GDS Knowledge of international airline processes Ability to work in BPO / KPO / Travel Process environment Customer-centric approach with strong problem-solving skills Shift & Work Details Job Type: Contract for 6 months ( Renewable) Work Mode: Work from Office Job Location: Airoli, Navi Mumbai Shift Timings: Morning Shift: 7:00 AM 4:00 PM Night Shift: 4:30 PM 1:30 AM Working Days: 5 days working | Saturday & Sunday fixed off Salary & Benefits Travel Allowance: 3,500 (as per company policy) Exposure to international airline operations Career growth in aviation and airline BPO sector Professional and collaborative work environment How to Apply: Interested candidates may share their updated resume with HR Pournima 9820190498 ( Mention Travel Process) NOTE : Sutherland never asks for money or favors in exchange for employment. Report suspicious activity to TAHelpdesk@Sutherlandglobal.com

Company Description Sutherland is seeking a reliable person to join us as Senior Cloud Engineer will be responsible for the end-to-end lifecycle of our cloud ecosystem. You will design, deploy, and maintain robust infrastructure while driving automation to ensure our platforms are scalable, secure, and highly available. Job Description Roles & Responsibilities: Lead the architecture and implementation of complex cloud solutions. Drive automation, optimization, and best practices across cloud environments. Mentor junior engineers and provide technical leadership. Collaborate with cross-functional teams to deliver scalable, secure cloud services. Evaluate new cloud technologies and guide cloud strategy improvements. Qualifications Skill: Expertise in AWS, Azure, or GCP; deep knowledge of Kubernetes (EKS/AKS) and Terraform. Experience managing global, on/offshore teams and high-impact project lifecycles. Experience: 8 to 12 years Additional Information All your information will be kept confidential according to EEO guidelines.

Role Overview: You will be responsible for designing, developing, and maintaining Java/J2EE based systems for integrating Client and external services-based platforms of multiple wireless carriers and business partners. Your expertise in Java, Spring framework, and Spring Boot services will be crucial for ensuring smooth integration processes. Additionally, you will be working on customer-facing applications, particularly in the development and consumption of Microservices, Rest/SOAP, and XML web services. Troubleshooting multithreaded enterprise Java applications will also be a part of your role. Key Responsibilities: - Hands-on experience with Java, Spring framework, and Spring Boot services - Deployment to application servers, preferably Weblogic - Working with JMS/Kafka/RabbitMQ and relational databases - Designing, developing, and maintaining Java/J2EE based systems for integration - Developing customer-facing applications using Microservices, Rest/SOAP, and XML web services - Supporting and troubleshooting multithreaded enterprise Java applications - Experience with AWS Cloud is a plus - Automated deployments using Jenkins, Ansible, Terraform Qualifications: - 8+ years of hands-on experience with Java, Spring framework, and Spring Boot services - Experience with deployment to application servers, preferably Weblogic - Proficiency in working with JMS/Kafka/RabbitMQ and relational databases Role Overview: You will be responsible for designing, developing, and maintaining Java/J2EE based systems for integrating Client and external services-based platforms of multiple wireless carriers and business partners. Your expertise in Java, Spring framework, and Spring Boot services will be crucial for ensuring smooth integration processes. Additionally, you will be working on customer-facing applications, particularly in the development and consumption of Microservices, Rest/SOAP, and XML web services. Troubleshooting multithreaded enterprise Java applications will also be a part of your role. Key Responsibilities: - Hands-on experience with Java, Spring framework, and Spring Boot services - Deployment to application servers, preferably Weblogic - Working with JMS/Kafka/RabbitMQ and relational databases - Designing, developing, and maintaining Java/J2EE based systems for integration - Developing customer-facing applications using Microservices, Rest/SOAP, and XML web services - Supporting and troubleshooting multithreaded enterprise Java applications - Experience with AWS Cloud is a plus - Automated deployments using Jenkins, Ansible, Terraform Qualifications: - 8+ years of hands-on experience with Java, Spring framework, and Spring Boot services - Experience with deployment to application servers, preferably Weblogic - Proficiency in working with JMS/Kafka/RabbitMQ and relational databases

As an Associate-Infrastructure at our dynamic IT team in Hyderabad, you will be responsible for maintaining and optimizing our organization's IT infrastructure to ensure smooth operations and support our business objectives. Key Responsibilities: - Assist in the management and maintenance of network systems, servers, and cloud infrastructure. - Monitor system performance and troubleshoot issues for optimal functionality. - Implement and maintain security measures to protect the organization's IT assets. - Collaborate with team members to design and implement infrastructure improvements. - Participate in the deployment and configuration of new hardware and software. - Assist in creating and maintaining documentation for IT processes and procedures. - Contribute to disaster recovery and business continuity planning. - Provide technical support to end-users as needed. - Stay current with emerging technologies and industry best practices. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 1-3 years of experience in IT infrastructure or a similar role. - Strong knowledge of network administration and server management. - Familiarity with cloud computing platforms (e.g. AWS, Azure, Google Cloud). - Experience with virtualization technologies. - Understanding of IT security principles and best practices. - Excellent troubleshooting and problem-solving skills. - Basic scripting and automation capabilities. - Strong attention to detail and analytical thinking. - Ability to work efficiently in a fast-paced environment. - Excellent communication and teamwork skills. - Relevant certifications (e.g. CompTIA Network, CCNA, Microsoft Certified: Azure Administrator Associate) are a plus. - Willingness to work flexible hours as required for system maintenance and upgrades. As an Associate-Infrastructure at our dynamic IT team in Hyderabad, you will be responsible for maintaining and optimizing our organization's IT infrastructure to ensure smooth operations and support our business objectives. Key Responsibilities: - Assist in the management and maintenance of network systems, servers, and cloud infrastructure. - Monitor system performance and troubleshoot issues for optimal functionality. - Implement and maintain security measures to protect the organization's IT assets. - Collaborate with team members to design and implement infrastructure improvements. - Participate in the deployment and configuration of new hardware and software. - Assist in creating and maintaining documentation for IT processes and procedures. - Contribute to disaster recovery and business continuity planning. - Provide technical support to end-users as needed. - Stay current with emerging technologies and industry best practices. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 1-3 years of experience in IT infrastructure or a similar role. - Strong knowledge of network administration and server management. - Familiarity with cloud computing platforms (e.g. AWS, Azure, Google Cloud). - Experience with virtualization technologies. - Understanding of IT security principles and best practices. - Excellent troubleshooting and problem-solving skills. - Basic scripting and automation capabilities. - Strong attention to detail and analytical thinking. - Ability to work efficiently in a fast-paced environment. - Excellent communication and teamwork skills. - Relevant certifications (e.g. CompTIA Network, CCNA, Microsoft Certified: Azure Administrator Associate) are a plus. - Willingness to work flexible hours as required for system maintenance and upgrades.

Greetings from Sutherland!!! We are hiring candidates for International Voice Support Job Criteria: 1) Immediate joiners required Should be available to join us in the month of Januarry 2026. 2) Excellent verbal communication skills 3) Minimum 6 months of experience in an international voice process (Tech knowledge required) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur,Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Email: Keerthana.s14@sutherlandglobal.com HR : - Keerthana - 7708520388 Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com