Mega Drive For International Voice Process (Meet HR- Namira)

Job Description

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 12.00 PM to 7.00 PM