We are seeking a seasoned Learning Architect with 15+ years of experience to lead the design, development, and execution of enterprise-wide learning strategies. This role demands a visionary leader who can build and scale Technology and Domain Academies , drive end-to-end program management , and ensure measurable impact through training effectiveness and ROI analysis . Key Responsibilities: Learning Strategy & Architecture Design and implement enterprise-wide learning frameworks that align with organizational goals and future workforce capabilities. Build and scale Technology and Domain Academies to drive deep functional and technical expertise across business units. Develop learning roadmaps for critical roles and career paths, integrating technical, behavioral, and leadership competencies. Stay ahead of industry trends to continuously evolve learning strategies and incorporate emerging technologies (AI, AR/VR, adaptive learning). Program Management Lead the end-to-end lifecycle of learning programs—from needs analysis and design to delivery and evaluation. Manage cross-functional teams, vendors, and stakeholders to ensure timely and high-quality execution. Oversee learning operations, including budgeting, scheduling, and resource allocation. Learning Experience Design Architect engaging, learner-centric experiences using blended learning, microlearning, simulations, and social learning. Collaborate with instructional designers and SMEs to co-create high-impact content tailored to diverse learner personas. Integrate learning into the flow of work using digital platforms, nudges, and performance support tools. Measurement & ROI Define and track learning KPIs, including engagement, knowledge retention, behavior change, and business impact. Apply models such as Kirkpatrick, Phillips ROI, and Success Case Method to evaluate training effectiveness. Use data analytics to generate actionable insights and continuously improve learning programs. Present learning impact reports and dashboards to executive leadership. Stakeholder Engagement & Change Management Act as a strategic advisor to business leaders on talent development and capability building. Drive change management efforts to embed a culture of continuous learning and innovation. Facilitate leadership alignment and sponsorship for key learning initiatives. Technology & Innovation Lead the selection, implementation, and optimization of learning technologies (LMS, LXP, content curation tools, analytics platforms). Explore and pilot innovative learning solutions such as AI-driven personalization, gamification, and immersive learning. Ensure seamless integration of learning systems with HRIS, performance management, and career development platforms. Required Qualifications: 15+ years of progressive experience in Learning & Development, with at least 5 years in a strategic or architectural role. Proven track record of building and scaling academies or capability development frameworks. Strong program management skills with experience handling large-scale, cross-functional initiatives. Expertise in learning analytics, ROI measurement, and performance consulting. Familiarity with digital learning tools, platforms, and emerging L&D technologies. Excellent communication, stakeholder management, and leadership skills. Preferred Qualifications: Certifications in Instructional Design, Program Management and Learning Analytics) Experience in a global or matrixed organization. Exposure to Agile learning methodologies and change management practices. Show more Show less

Skillset and Experience needed: Lead the design and development of the architecture for systems or solutions, ensuring alignment with business requirements and technical standards. Create and define the overall structure of a solution, including software, hardware, and cloud components, to meet business needs and optimize performance, scalability, and security. Work closely with business stakeholders, product managers, engineers, and other team members to gather requirements and ensure the architecture aligns with the project's goals. Evaluate and recommend appropriate technologies, frameworks, and tools to ensure the best solution for the project's needs, considering current market trends and best practices. Identify potential risks and challenges in the architecture and suggest ways to mitigate them, ensuring a robust, secure, and reliable system. Create clear and detailed documentation for the architecture, ensuring that team members and stakeholders understand the design, decisions, and rationale. Oversee code quality and ensure the system’s design and implementation are scalable, efficient, and maintainable. Continuously assess and improve the performance, security, and scalability of the solution. Stay updated with the latest trends, technologies, and methodologies in software architecture and incorporate relevant innovations into the design. Provide guidance and mentorship to Leads, and developers, fostering a culture of technical excellence within the team. Interact with clients and vendors to ensure that all technical requirements are met and that the architecture aligns with business objectives. Ensure the solution adheres to necessary industry standards, regulations, and compliance requirements (e.g., Hipaa data protection, security policies). Experience Requirements: 15 – 20+ years of relevant software development experience. Proven experience in designing and leading Microservices-based architectures Extensive expertise in UI development with Angular and Bootstrap, ReactJS, NodeJS In-depth knowledge of backend development using Java, Spring Boot, Spring Cloud, and RESTful APIs Strong experience with relational cloud databases, particularly Aurora MySQL and PostgreSQL Experience in AWS, GCP, Azure cloud IaaS , PaaS and DevOps Gen AI , LLM and Foundation Model usage in projects Advanced proficiency in security authentication technologies such as OAuth 2.0, OpenID Connect, JWT, Keycloak, and Okta Comprehensive experience with message queues and event buses, especially Kafka Skilled in managing CI/CD pipelines with Jenkins, Bitbucket, Docker, and Kubernetes Proficient in API documentation using Swagger / OpenAPI Proficient in using Datadog for monitoring and log tracking. Experience with Agile project management methodologies. Proven ability to effectively deliver results as required. Ability to effectively operate in a team. Strong oral and written communications skills. Ability to operate independently under pressure. Strong professional verbal and written communication skills. Ability to work with little supervision and within changing priorities. Ability to analyze requirements and troubleshoot problems. Strong business acumen and deep understanding of business processes Strong presentation, and conflict management skills Experience mentoring and reviewing the work of technical team members. Show more Show less

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description Position Summary We are seeking an experienced SAP Data Architect with a strong background in enterprise data management, SAP S/4HANA architecture, and data integration. This role demands deep expertise in designing and governing data structures, ensuring data consistency, and leading data transformation initiatives across large-scale SAP implementations. Key Responsibilities Lead the data architecture design across multiple SAP modules and legacy systems. Define data governance strategies, master data management (MDM), and metadata standards. Architect data migration strategies for SAP S/4HANA projects, including ETL, data validation, and reconciliation. Develop data models (conceptual, logical, and physical) aligned with business and technical requirements. Collaborate with functional and technical teams to ensure integration across SAP and non-SAP platforms. Establish data quality frameworks and monitoring practices. Conduct impact assessments and ensure scalability of data architecture. Support reporting and analytics requirements through structured data delivery frameworks (e.g., SAP BW, SAP HANA). Required Qualifications 15+ years of experience in enterprise data architecture, with 8+ years in SAP landscapes. Proven experience in SAP S/4HANA data models, SAP Datasphere, SAP HANA Cloud & SAC and integrating this with AWS Data Lake (S3) Strong knowledge of data migration tools (SAP Data Services, LTMC / LSMW, BODS, etc.). Expertise in data governance, master data strategy, and data lifecycle management. Experience with cloud data platforms (Azure, AWS, or GCP) is a plus. Strong analytical and communication skills to work across business and IT stakeholders. Preferred Certifications SAP Certified Technology Associate – SAP S/4HANA / Datasphere TOGAF or other Enterprise Architecture certifications ITIL Foundation (for process alignment) Technical Skills SAP S/4HANA Data Architecture Datasphere, HANA Cloud, SAC, BODS Data Services, LTMC /LSMW, SLT, CPI-DS SQL, HANA Native Modeling Integration with non-SAP systems Cloud Data Architecture (Azure/AWS/GCP) ETL/ELT and Data Quality tools Data Modeling & Metadata Management Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

Job Description Job Overview: We are looking for an experienced and talented SAP BTP - ABAP Fiori Developer and Integration Expert to join our SAP Implementation Project team. The ideal candidate will have over 9 years of hands-on experience with SAP, with a strong background in ABAP Fiori development and integration, specifically within SAP BTP environments. The candidate will be responsible for managing, designing, and implementing end-to-end solutions on SAP BTP, leveraging SAP Fiori for modern user interfaces and ABAP for backend integration. This role requires strong technical expertise and the ability to deliver scalable, high-quality solutions. Key Responsibilities: SAP BTP Architecture & Integration: Lead the design and implementation of SAP BTP-based solutions with a focus on SAP Fiori development and ABAP backend integration. Develop and manage Fiori applications to enhance the user experience across SAP applications and platforms. Integrate SAP Fiori applications with SAP S/4HANA, ECC, and other systems using SAP BTP integration technologies, including SAP Cloud Platform Integration (CPI) and APIs. Ensure smooth communication and data flow between SAP Fiori frontend applications and SAP backend systems via ABAP-based services and OData services. ABAP Fiori Development: Design and develop custom SAP Fiori applications using SAPUI5 and Fiori elements, with a focus on responsive and modern user interfaces. Perform ABAP development tasks for backend systems, including custom reports, enhancements, BAPIs, BADIs, and workflows, ensuring seamless integration with SAP Fiori. Optimize and enhance ABAP code to improve performance and ensure long-term maintainability of solutions. Technical Leadership & Mentoring: Lead a team of developers in the implementation of SAP BTP solutions, ensuring that all technical aspects align with best practices. Provide mentorship and guidance to junior developers on ABAP Fiori development, design patterns, and integration techniques. Collaborate with functional teams to ensure alignment of technical solutions with business requirements. Project Delivery & Execution: Manage and drive SAP BTP implementation projects, ensuring timely delivery of high-quality solutions. Oversee the development lifecycle of SAP Fiori applications from design through development, testing, and deployment. Monitor project progress, manage risks, and ensure the achievement of project milestones and objectives. Client & Stakeholder Communication: Work closely with business stakeholders to understand requirements and translate them into technical solutions using SAP Fiori and ABAP. Provide regular updates to project managers and business users on project status, risks, and timelines. Assist clients in understanding how SAP Fiori and BTP can improve user experience and operational efficiency. Continuous Improvement & Innovation: Stay updated with the latest SAP Fiori and SAP BTP features, enhancements, and industry best practices. Promote the use of modern development practices and tools such as SAP Business Application Studio and SAP Fiori tools for building scalable applications. Recommend and implement improvements to development practices, deployment processes, and overall solution delivery. Key Skills & Qualifications: Technical Expertise: Extensive experience in SAP Fiori development using SAPUI5, Fiori elements, and Fiori design guidelines. Strong ABAP development skills, including knowledge of reports, enhancements, BAPIs, BADIs, OData services, and workflows. Expertise in integrating SAP Fiori applications with backend SAP systems (e.g., S/4HANA, ECC) and third-party applications using SAP Cloud Platform Integration (CPI). Hands-on experience with SAP Business Technology Platform (BTP) services, including SAP HANA Cloud, SAP Cloud Application Programming (CAP), and SAP Integration Suite. Project Management & Delivery: Proven ability to lead and manage complex SAP BTP implementation projects, from design to go-live. Strong project management skills, including experience with Agile methodologies and tools (e.g., Jira, Confluence). Excellent communication skills, capable of working with technical teams and business stakeholders to ensure successful project delivery. Experience & Education: Minimum 9 years of experience in SAP with at least 3+ years of hands-on experience in SAP BTP, ABAP Fiori development, and integration. A Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (Master’s degree preferred). SAP certification in ABAP or SAP Fiori is highly desirable. Problem-Solving & Analytical Skills: Strong troubleshooting skills with the ability to debug complex technical issues in SAP Fiori and ABAP environments. Ability to understand business requirements and translate them into efficient and scalable technical solutions. Preferred Additional Skills: Experience in implementing SAP Fiori apps for SAP S/4HANA and SAP ECC systems. Knowledge of SAP Fiori launchpad configuration and custom app registration. Familiarity with cloud technologies, microservices, and APIs for system integration. Experience with Agile development practices and continuous integration/continuous delivery (CI/CD) pipelines. Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

Company Description Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation. Our heritage has made us who we are: a future-ready organization. For 35 years, we’ve been caring for our customers’ customers. As an early pioneer in robotic automation, we’ve grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless. Decades of developing best-in-class processes for some of the world’s most experience-native companies has enabled us make digital human in ways that transform customer and employee relationships at scale. Job Description Oracle Fusion Quote to Cost (Q2C) Solution and Implementation Lead : Key Activities & Responsibilities Must have 5+ years of relevant experience on implementing, roll outs and supporting Oracle Cloud –Quote to Cash (Q2C) Module. Must have experience on working on business process design, quick POC's & Demo's Strong delivery background in Oracle Cloud Procurement, Inventory and Contracts and Order Management. Determine the Root cause and provide/deploy permanent solutions preventing recurrence and deploy them working closely with Business and IT Teams. Interact with business users, capture requirements, author Functional Designs, transition requirements/designs to Technical Developers and coordinate Build, Test and Deployment of new enhancements around Q2C Cycle. Experience with production support, updating configurations, testing and deployments to production. Test the Oracle System and related processes. Provide training to client teams on how to use Oracle custom/standard Q2C solutions effectively. Should be capable to work independently to resolve issues against tickets from Users based on SLA. Make recommendations for system enhancements, upgrades, or scalability improvements as needed. Must be able to work collaboratively and support on-site team. Must have Good presentation and communication skill. Qualifications Any Graduate Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

Hiring for Team Lead - Collection Process Location : Navi Mumbai Languages : Punjabi , English Role & responsibilities Deliver monthly performance reviews Assist with ongoing representative and team development Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts Handle escalated calls and settlement negotiations for team members Monitor phone calls for quality and coaching opportunities Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA) Report training needs to Account Manager / Trainer Preferred candidate profile 3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Good knowledge of financial services practices as applicable with proven leadership potential Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory. Good written and oral communication skills in English and oral in Punjabi Good organization and planning skills Flexibility to adapt well to change Good decision making and problem solving skills

Role & responsibilities Deliver monthly performance reviews Assist with ongoing representative and team development Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts Handle escalated calls and settlement negotiations for team members Monitor phone calls for quality and coaching opportunities Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA) Report training needs to Account Manager / Trainer Provide feedback to management for new or revised procedures as needed Walk the floor and be available to assist team members. Preferred candidate profile 3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Services Industry Good knowledge of financial services practices as applicable with proven leadership potential Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory. Good written and oral communication skills in English and oral in Punjabi

Description: Sutherland is looking for candidates to join its Credit Research team in the High Yield space. As part of the team, the candidate will work with global asset managers and alternative investment firms to maximize the return potential of high yield investments while also collaborating with the larger Credit Research team The role is a blend of Team Lead and Individual Contributor the candidate will be responsible for leading a team of analysts on the client engagement as well as maintaining / initiating coverage on a portfolio of issuers The candidate, together with the larger Analyst team, will be responsible for evaluating the credit quality of issuers and support on-shore analysts on primary and secondary deals while monitoring existing exposures The candidate should have a good understanding of one or many fixed income asset classes, such as High Yield Bonds and Leveraged Loans The candidate should have prior experience in delivering end-to-end Credit Research solutions, preferably in the High Yield space, having worked on developing extensive financial models with scenario analysis and preparing Investment Memos The candidate must possess strong written and verbal communication skills, effectively manage client/stakeholder requirements and ensure their timely execution, while consistently delivering high-quality and impactful research The candidate should demonstrate exceptional attention to detail and be capable of conducting thorough quality checks (QC) Responsibilities Managing Credit Research engagements where the Analyst Team is involved in initiating / monitoring single name corporate credit situations in North America and/or Europe across performing and opportunistic strategy in both leveraged loan and high yield markets As part of the engagement, the team performs investment research, including: Building detailed financial models with KPI driven Revenue projections, Cost drivers, Working capital analysis, Capex schedule, Capital Structure analysis, Covenant analysis, Default & Recovery workouts and IRR sensitivities Term Sheet preparation from credit agreements and bond indentures Preparing Investment Memos including identification of investment catalysts and provide recommendations on high yield bonds/loans, including fundamental and relative value views for primary and secondary trades Presenting the primary/secondary deals to the investment committee and clearly articulating your opinion. Take full ownership of the investment view and continuously monitor key developments affecting the issuers credit quality Maintain portfolio coverage including regular model updates and earning summary write-ups Driving Systemic Quality mindset across teams, implement and maintain best research delivery practices Work towards building strong client relationships, contribute to account-farming ideas, and be a driver of engagement growth Contribute towards building Credit Research Products and building subject matter expertise in existing and new asset classes under Fixed Income domain Proactively support on set-up and design of New Client Engagements Qualifications:To succeed in this position, you must have: MBA or equivalent in Finance /CFA/CA Minimum of 7-10+ years of buy-side or sell-side experience covering single name corporate credit in the high yield space, across Leveraged Loans and/or Bonds, of which minimum 3 years of experience in delivery management roles Excellent corporate credit analysis skills from a fundamental perspective Proficiency in building detailed financial models and preparing investment memos besides having excellent analytical skills Generalist with good sector exposure in any of TMT, IT, Healthcare, Autos, Manufacturing, Oil & Gas, Chemical sectors Proficiency in using Databases & Portfolio Asset Management Systems - Bloomberg, CapIQ, FactSet, Syndication sites, Everest, eFront Ability to work under pressure and deliver high-quality research as per TAT agreed Prior record of having worked on competitive Pilots will be an added advantage

Job Title: .NET Ful Stack Tech Lead We are seeking a highly skilled .NET Full Stack Tech Lead to join our dynamic team. This role requires hands-on expertise in developing scalable web applications, microservices, databases, and cloud solutions using Microsoft Azure. You will lead a team of developers, drive best practices, and ensure the delivery of high-quality software solutions. Key Responsibilities: Design, develop, and maintain web applications and Micro Services using .NET Core, C#, ASP.NET Core. Implement and manage Azure cloud services such as Azure Functions, Azure SQL, App Services, and Storage . Implement microservices architecture and optimize service integrations. Design, develop, and optimize relational databases, including SQL Server development, stored procedures, indexing, and query optimization. Work closely with DBAs and backend developers to ensure seamless data integration and performance. Deploy and manage applications in Azure , leveraging cloud-native services. Provide technical leadership and mentorship to development teams. Collaborate with stakeholders to define project scope, requirements, and deliverables. Ensure adherence to coding standards, security best practices, and DevOps processes. Ensure the technical feasibility of UI/UX designs. Conduct code reviews to maintain code quality and standards. Implement and maintain unit testing strategies using NUnit to enhance software reliability. Required Skills & Qualifications: Strong proficiency in .NET Core, C#, ASP.NET Core. Experience with front-end technologies (React, JavaScript, TypeScript, HTML, CSS). Extensive experience with SQL Server development, stored procedures, performance tuning, indexing, and query optimization . Hands-on experience with microservices architecture and containerization (Docker, Kubernetes). Cloud expertise in Azure (Azure Functions, App Services, Azure SQL, Cosmos DB, API Management). Familiarity with DevOps tools (CI/CD pipelines, GitHub Actions, Azure DevOps). Proficiency in unit testing frameworks, specifically NUnit , for test automation and validation. Excellent problem-solving and leadership skills . Strong communication and ability to work collaboratively in cross-functional teams. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field.

Greetings from Sutherland!!! We are hiring for international Airline (Travel) process Domain - Interline profile and Fare Audit profile. Location - Airoli (Navi Mumbai) Work Mode - Work from Office Designation - Sr. Associate / Lead Associate Minimum 4-5 Years of Experience is required Immediate joiners preferred Roles and Responsibilities: For Interline Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Evaluation and Initiation of 3rd Rejections cases Experience on SPA and Source Code Error Clearing Quality check of tickets Bills receivables and Payable Roles and Responsibilities: For Sales PRA Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Sales Processing Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Having experience of Refund Processing Having experience of Sales Exception (Interface / Proration) resolutions Having experience of SLA Deliverables Analysis of Sales data, Quality & checklist IATA qualified Roles and Responsibilities : FOR FARE AUDIT Knowledge on Fare Audit Fare Calculation Audit of the published and unpublished fare. Sales, Exchanged and Refunded tickets Evaluating the violation in fares, taxes collection. Raising ADM- Agency Debit Memo for under-collection Desired Candidate Profile Should have minimum 3-5 years of experience in Travel (Interline) process. Minimum Graduate. IATA - Can be added advantage. Should be well versed with MS Office. Should have knowledge about GDS tools. NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location. Kindly call on 7304353583 or mail your CV on luvella.silveira@sutherlandglobal.com

Dear Candidate, Sutherland is hiring professionals with expertise in freight forwarding, Order management, Supply chain management, Import and Export documentation, Logistics Management Responsibilities Executing data entry/maintenance within the systems • Navigating freight movement applications and production systems and obtain appropriate information • Following decision trees to identify relevant data/next steps for processing • Managing exceptions per prescribed escalation paths • Ensure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles. Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process. Meet or exceed expectations set for daily transaction productivity and quality measures. Requirements Read & comprehend English. Quick learner and ability to work in a fast-paced environment and SLA-driven. Excellent communication skills and attention to detail and accuracy. Multi-task by navigating through multiple applications with dual monitors. Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs. Advantage Customs Brokerage and Freight Forwarding knowledge. Knowledge of Supply Chain, Logistics, or International Business • Smart with technology (EDI, Web Applications, Microsoft Apps) • Good communicator and prioritization. Problem solving skills. Qualification & Skillsets Required: Bachelor's Degree in a recognized college or university • MS Office skills • Analytical and detail oriented Excellent Communication skills - L1s (Associate) with B1 proficiency Shift - Rotational (Fixed Week off) Notice Period- Immediate

Job Title: Lead Talent Attraction, Employer Branding & EVP Location: India (Preferred: Navi Mumbai, hybrid flexibility) Department: Talent Acquisition Industry Verticals Supported: Travel, BFSI, Healthcare, Technology, Retail, Insurance, Mortgage Role Objective: We are looking for a digital-savvy and strategically creative leader to transform how we attract and engage talent across India. This role will own and drive the employer brand positioning, talent attraction campaigns, and employee value propositionensuring they integrate seamlessly with our SmartRecruiters ATS to deliver a best-in-class candidate experience. The focus is on digital innovation, social media visibility, candidate funnel conversion, and strategic partnerships that fuel pipeline growth across diverse verticals. Key Responsibilities: Digital Talent Attraction Strategy: Lead a cohesive digital strategy across social media (LinkedIn, Instagram, Facebook, YouTube), career sites, email marketing, job boards, and talent communities. Ensure end-to-end integration of branding campaigns with SmartRecruiters ATS to optimize candidate journey, application experience, and lead nurturing workflows. Leverage SmartRecruiters' CRM and automation tools for personalized engagement, drip campaigns, and talent pooling. Candidate Experience Ownership: Champion a frictionless, mobile-first candidate experience across all touchpointscareer site, job application, recruiter communications, and post-application engagement. Collaborate with TA ops and tech teams to continually audit and enhance candidate journey metrics using SmartRecruiters analytics. Implement feedback loops (e.g., candidate NPS, drop-off analysis) and use insights to improve messaging, navigation, and speed-to-feedback. Employer Branding & Visibility: Develop and execute bold, creative digital campaigns tailored to active and passive job seekers across regions and skill sets. Drive visibility via SEO-optimized job content, micro-targeted social ads, influencer collaborations, and employee-generated content. Build content streams that humanize the brand: employee spotlights, day-in-the-life series, DEI narratives, and leadership messaging. Channel Strategy & Partnerships: Build lead generation pipelines through paid media, organic content, employee referral amplification, talent newsletters, and remarketing campaigns. Establish talent partnerships with educational institutions, job portals, hiring communities, and social talent networks. Collaborate with digital agencies or freelancers for scalable and creative campaign execution. Stakeholder Engagement: Align branding strategies with leaders from Travel, BFSI, Healthcare, Technology, Retail, Insurance, and Mortgage to support their unique talent needs. Liaise with internal HR, Communications, and TA teams to ensure messaging consistency and business alignment. Key KPIs: Increase in quality applicants sourced through branded channels integrated with SmartRecruiters Candidate NPS and drop-off rate improvements across application stages Career site and job page conversion rates Growth in social engagement, branded traffic, and direct applies Lead-to-apply and apply-to-interview ratios ROI on digital spend (CPL, CPApply) EVP awareness and favorability metrics Candidate Profile: 8–12 years in employer branding, digital recruitment marketing, or talent attraction Proven experience in digital campaign management and CRM/ATS integration (SmartRecruiters preferred) Track record of optimizing candidate experience in tech-enabled TA ecosystems Strong understanding of social media marketing, content development, SEO/SEM, and lead nurturing Excellent cross-functional collaboration and business storytelling skills Tools & Competencies: Proven experience in digital campaign management and CRM/ATS integration (Smart Recruiters preferred) Social analytics tools (e.g., Hootsuite, Sprout Social) Basic design and video editing tools (e.g., Canva, Adobe Premiere) Google Analytics, UTM tracking, campaign ROI measurement Marketing automation, SEO/SEM, and talent funnel conversion What Success Looks Like: Talent chooses us because of our compelling digital brand and smooth hiring process. SmartRecruiters is leveraged to its full potential—personalized, data-driven, and candidate-friendly. Passive candidates convert through engaging storytelling and multi-channel outreach. Candidate experience is rated among the top in our industry segments.

Role : Java Full Stack Sr. Developer Location : Hitech City, Hyderabad Work Mode : Work from Office (Monday to Friday) Work timings : 1:00 to 10:00 PM IST Experience: 7 to 12 Years Joining time: Immediate or within 10 days Key Responsibilities: developing scalable and robust full-stack applications. design and implementation of microservices architecture using Spring Boot and Spring Cloud . Develop and maintain RESTful APIs and integrate third-party services. Create responsive and user-friendly front-end interfaces using Angular and Bootstrap. Design and optimize databases using Amazon Aurora, MySQL, or PostgreSQL. Implement event-driven architecture with Apache Kafka for real-time messaging. Build and manage CI/CD pipelines using tools like Jenkins, Bitbucket, and Docker. Deploy and orchestrate services using Kubernetes (K8s). Maintain clear and accurate API documentation using Swagger/OpenAPI standards. Monitor application performance and health using Datadog or similar tools. Follow and enforce cloud-native development principles and security best practices. Provide technical leadership, mentorship, and conduct code reviews. Collaborate effectively with product managers, DevOps engineers, and other stakeholders to ensure timely and high-quality software delivery. Required Skills & Qualifications: 7+ years of experience in Java and Spring Boot development. Hands-on experience with Angular, Bootstrap, and modern front-end practices. Strong knowledge of RESTful services, API integration, and microservices. Proven expertise in RDBMS (Aurora, MySQL, PostgreSQL). Experience with Apache Kafka in high-throughput environments. Solid understanding of CI/CD pipelines, containerization, and orchestration tools. Proficiency with Docker, Kubernetes, Jenkins, and Bitbucket . Familiarity with cloud monitoring tools like Datadog. Excellent understanding of API documentation standards and best practices. Strong communication and leadership skills. Show more Show less

Greetings from Sutherland! We are hiring for US Mortgage!!! Role & responsibilities As it is a US mortgage job where the executives are assigned to handle the clients in different countries, particularly the U.S., Dubai etc. Loans, resolving assigned tasks as per the client requirements which is mainly related to updating of property tax, creating property tax bills in client application and upload invoices. Looking for candidates with excellent written & communication skills. Should be flexible to work from office Rotational shift and rotational week off Flexible in working 24/7 shift Transport policy- Cab will be provided within 25kms radius from office location and Cab will be provided only in night shift. Immediate Joiners are preferred

Core Role Responsibilities: Provide friendly and efficient service to the worldwide process community. Respond professionally and with empathy to any interaction with the community including urgent situations. Mediate between hosts & guests for reservation concerns - such as that of alterations, cancellations, resolution center requests - and be able to decide on the best possible outcome for all parties involved Demonstrate ownership of user issues/concerns until resolution or escalation Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters Compose empathetic and customized messages when in contact with the users. Research information and troubleshoot problems using available resources. Recognize product and process issues that impact our community and submit reports and feedback Qualification Description High School or Undergraduate Degree Knowledge of Airbnb Product to Support Fresher or Experience in a Customer Service Facing Role Typing speed: 30 wpm with 90% accuracy Work Experience Description Freshers or 6 Months Customer Support Experience Meeting KPI targets of current Airbnb role Experience in [Voice/Messaging/Chat Support] Previous experience in Customer Service preferably on the Hospitality industry Contact Person - Zaid / Naveen Contact Number - 7673939326 / 7396190854

Role & responsibilities An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, Australia, etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Preferred candidate profile Candidate should be excellent in communication skills, Good to have customer handling skills, Graduates & Undergraduates can also apply, Should be flexible to work from office and night shifts Perks and benefits Attractive salary package, Weekly five days of work and two days off, For more details contact Fidha@sutherlandglobal.com

Role & responsibilities We are hiring for a renowned US process Languages - English and Punjabi 5 days working Sat & Sun fixed off Shift 8:30pm -5:30am Salary INR 23000 in hand CTC upto INR 360000 Monthly incentive- INR 2750 Travel Allowance INR 1750 Just 2 rounds of interview Easy selection Interested candidates, kindly share the resume on balveen.suri@sutherlandglobal.com Preferred candidate profile

Looking for an experienced ASP.NET Core/MVC/C#/Web API/SQL/MySQL developer for an architecture position. Must having good web application experience, development, deployment, maintenance, and production support. Role : Web application developer Work Experience : 2+ years Responsibility: The candidate will be responsible for maintaining existing web applications as well as implement new applications based on business requirements. The work would be in ASP.NET, MVC, C#, jQuery with MySQL, SQL Server databases. To maintain application 24hrs on production and improve application architecture. Technical Skills : ASP.NET MVC, ASP.NET Core, C#, Web API, SQL/MySQL, Azure cloud services Required Experience and Skills: Gather and refine specifications and requirements based on technical needs Adequate knowledge in ASP.NET MVC/Core, C#, Web API, SQL/MySQL and scripts Azure clouds SAAS, AppService, SQL Database service knowledge Candidate should have core programming skills in Visual studio ASP.NET and debugging Candidates have a good understanding of Object oriented programming (OOP) concept Good understanding creating CI/CD pipelines and exposure to agile development methodologies Stay plugged into emerging technologies/industry trends and apply them into operations and activities Basic knowledge of Search Engine Optimization process Production support skills like log analysis, IIS, App Service Note: Immediate Joiners Preferred. If you are interested, kindly share your resume on prachi.agrawal@sutherlandglobal.com , with all the details: Name: Relevant Exp: Organization: Current CTC: Expected CTC: Current Location: Preffered Location: Offers in hand: Availability for interviews: Thanks and Regards, Prachi A

Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- Provide voice-based support to international customers. Handle and resolve customer queries effectively and efficiently. Comfortable working in 24/7 rotational shifts including night shifts. Adhere to process requirements and achieve performance targets. Preferred Candidate Profile: Excellent English communication skills (verbal and written). Comfortable in a fast-paced, dynamic work environment . Basic proficiency in MS Office (Outlook, Word, Excel). Strong keyboarding and PC navigation skills. Team player with a positive and professional attitude. Ability to meet and exceed performance metrics . Comfortable to work in rotational shift (24*7). Salary Range: 18,000 28,000 per month (based on experience & performance) Shift: 24x7 rotational with 2 rotational offs per week Benefits- Lucrative performance-based incentives Medical Insurance coverage Cab facility provided for convenient travel Travel Allowance included Work-life balance with 2 rotational weekly offs Location Eligibility (Travel Boundaries): Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708. Walk-in timing 12.00 PM to 7.00 PM

The hybrid Job Description: We are seeking a skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have a strong background in ServiceNow development, ITSM processes, and platform administration. This role involves working in a hybrid mode from our Hyderabad office and requires flexibility to work in the 2 PM to 11 PM shift to align with global teams. Key Responsibilities: Design, develop, and implement ServiceNow solutions based on business requirements. Customize ServiceNow applications and facilitate enhancements using JavaScript, Glide, and REST/SOAP integrations. Implement and support ITSM modules including Incident, Problem, Change, Request, and CMDB. Collaborate with stakeholders to define and implement workflows, forms, and custom scripts. Perform platform administration, including user and group management, accesscontrols, and instance upgrades. Troubleshoot and resolve system and integration issues. Maintain documentation for configurations, processes, and procedures. Ensure best practices in ServiceNow development and administration. Required Skills & Experience: Minimum 8 years of total IT experience , with at least 6 years of hands-on experience in ServiceNow development and administration . Strong expertise in ServiceNow ITSM module implementation and customization. Proficient in JavaScript, Glide scripting, Business Rules, Client Scripts, UI Policies, and Flows . Experience with ServiceNow integrations using REST and SOAP APIs. In-depth understanding of ServiceNow architecture and data model . Experience with CMDB, Discovery, and Service Catalog. Strong problem-solving and analytical skills. Excellent communication and documentation skills. Preferred Qualifications: ServiceNow Certified Application Developer certification is a strong plus. Experience with other ServiceNow modules like HRSD, ITOM, or SecOps is an advantage. Exposure to Agile/Scrum development methodology. Work Mode & Shift: Hybrid work model Candidates should be based in or willing to relocate to Hyderabad. Must be open to work in 2 PM to 11 PM IST shift .