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Hiring For International Voice & Non Voice Process

0 - 5 years

2 - 5 Lacs

Hyderabad

Posted:1 week ago| Platform: Naukri logo

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Skills Required

International Chat Process International Process International Voice International BPO International Calling BPO Customer Service International Call Center International Non Voice Bpo Non Voice Customer Support Bpo Voice International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core Role Responsibilities: Provide friendly and efficient service to the worldwide process community. Respond professionally and with empathy to any interaction with the community including urgent situations. Mediate between hosts & guests for reservation concerns - such as that of alterations, cancellations, resolution center requests - and be able to decide on the best possible outcome for all parties involved Demonstrate ownership of user issues/concerns until resolution or escalation Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters Compose empathetic and customized messages when in contact with the users. Research information and troubleshoot problems using available resources. Recognize product and process issues that impact our community and submit reports and feedback Qualification Description High School or Undergraduate Degree Knowledge of Airbnb Product to Support Fresher or Experience in a Customer Service Facing Role Typing speed: 30 wpm with 90% accuracy Work Experience Description Freshers or 6 Months Customer Support Experience Meeting KPI targets of current Airbnb role Experience in [Voice/Messaging/Chat Support] Previous experience in Customer Service preferably on the Hospitality industry Contact Person - Zaid / Naveen Contact Number - 7673939326 / 7396190854

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Sutherland
Sutherland
www.sutherlandglobal.com

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

494 Jobs

    Key People

  • Diane R. Schmitt

    CEO

  • Sanjay S. Kumar

    President

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