Sutherland is Hiring For Mandarin Customer Support-Freshers and Tenure

Dear Candidate,

Greetings from Sutherland..!

STRICTLY NO WALK INS

We have openings for Customer support mandarin ( must be flexible for both voice and non voice)

* Freshers and Experienced willing to work in Chennai and be a joiner by Sep 8th can apply.

• Early morning shift with 2 days of rotational off
  
• Package - 4.5 LPA for freshers and 5.5 LPA (Negotiable) for tenured .
  
• Interviews will be online mode.
  
• Expert in mandarin with descent English communication with interest to develop their carrier into customer support is our expectation.
  

* Must be fluent in Mandarin speaking and writing

* Higher secondary passed qualification is also fine.

JOB DESCRIPTION:

• Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication in Mandarin.
• Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors issues.
• Builds Platform and business knowledge to better serve Vendors
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions in Mandarin.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Regards,

Swathi.R