Support Executive Intern

Key Responsibilities:-

· Respond to customer queries via email, chat, or ticketing systems.

· Assist in troubleshooting software-related issues and escalate technical bugs to the development team.

· Guide users through product features and provide basic product training or documentation.

· Maintain detailed logs of issues and resolutions using support tools like Freshdesk, Zendesk, or Zoho Desk.

· Collaborate with internal teams (Product, QA, Tech) to resolve complex issues.

· Identify recurring issues and suggest improvements to enhance customer satisfaction.

· Help with onboarding new clients or users when required.

Required Skills:-

· Strong communication skills in English (verbal and written).

· Basic understanding of IT systems or fintech platforms.

· Problem-solving mindset and customer-first attitude.

· Familiarity with support tools (e.g., ticketing systems, CRM, chat platforms) is a plus.

· Ability to remain calm under pressure and multitask in a fast-paced environment.

Job Types: Fresher, Internship
Contract length: 3 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Work Location: In person