Key Responsibilities:- · Respond to customer queries via email, chat, or ticketing systems. · Assist in troubleshooting software-related issues and escalate technical bugs to the development team. · Guide users through product features and provide basic product training or documentation. · Maintain detailed logs of issues and resolutions using support tools like Freshdesk, Zendesk, or Zoho Desk. · Collaborate with internal teams (Product, QA, Tech) to resolve complex issues. · Identify recurring issues and suggest improvements to enhance customer satisfaction. · Help with onboarding new clients or users when required. Required Skills:- · Strong communication skills in English (verbal and written). · Basic understanding of IT systems or fintech platforms. · Problem-solving mindset and customer-first attitude. · Familiarity with support tools (e.g., ticketing systems, CRM, chat platforms) is a plus. · Ability to remain calm under pressure and multitask in a fast-paced environment. Job Types: Fresher, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹10,000.00 per month Work Location: In person
Key Responsibilities:- · Respond to customer queries via email, chat, or ticketing systems. · Assist in troubleshooting software-related issues and escalate technical bugs to the development team. · Guide users through product features and provide basic product training or documentation. · Maintain detailed logs of issues and resolutions using support tools like Freshdesk, Zendesk, or Zoho Desk. · Collaborate with internal teams (Product, QA, Tech) to resolve complex issues. · Identify recurring issues and suggest improvements to enhance customer satisfaction. · Help with onboarding new clients or users when required. Required Skills:- · Strong communication skills in English (verbal and written). · Basic understanding of IT systems or fintech platforms. · Problem-solving mindset and customer-first attitude. · Familiarity with support tools (e.g., ticketing systems, CRM, chat platforms) is a plus. · Ability to remain calm under pressure and multitask in a fast-paced environment. Job Types: Fresher, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹10,000.00 per month Work Location: In person