Support Engineer

MUST HAVE : Experience in Healthcare & Lifesciences

Key Responsibilities:

• Provide

  L2/L2.5 application support

  for software solutions built using Electron JS, Angular, and Java.
• Troubleshoot production issues, conduct root cause analysis, and implement short-term and long-term resolutions.
• Monitor application performance and logs, and respond to incidents within defined SLAs.
• Collaborat with development, QA, and DevOps teams to resolve complex technical problems.
• Develop support documentation, FAQs, and knowledge base articles.
• Interface with clients or internal users to understand and clarify issue reports.
• Participate in on-call rotation or provide after-hours support as needed.

Required Skills & Qualifications:

• 5-14 years

  of experience in a technical support, software engineering, or application maintenance role.

• Must Hands-on experience supporting

  or developing applications using:

• Electro

  (desktop apps)

• Angular

  (frontend)

• Java

  (backend, Spring Boot preferred)
• Experience in loganalysis, performance tuning, and debugging.
• Familiarity with

  REST APIs

  , JSON, Microservices Architecture and web technologies.
• Strong problem-solving and analytical skills.
• Proficient with tools like

  Postman

  ,

  Git

  ,

  Jira

  ,

  Splunk/ELK

  , and

  CI/CD pipelines

  .
• Excellent verbal and written communication skills.