Support Engineer MacOS

Job Description

TITLE: MAC OS Support Engineer SHIFT: EST business hours (US) OVERVIEW: We are looking for a Senior MAC Support Engineer who has experience using JAMF and has completed multiple, moderately complex technical tasks. Good to have experience in the Windows Desktop support process as well. REQUIREMENTS: Expertise with MacOS: Sentinel One, JamfPro, Advanced knowledge of the JAMF Pro management platform Advanced knowledge of patch management concepts and methodologies Advanced knowledge of macOS and Apple hardware MAC OS Support Engineer Scope of Role: Proficient in one or more modern scripting languages (Ex: Python, Bash, Shell, PowerShell) Provide automated software deployment to user workstations via the JAMF management solution. Provide tier 2 and tier 3 support for all related technical questions for the Mac OS platform. Support and management of the Macintosh environment, knowledge of the following Mac infrastructure -Mac OS Security and Policy Compliance to include patching, encryption, configuration management, energy management, remote device management, and reporting/visibility, image creation, and compatibility that support desktop/laptops. Qualification required: Bachelor's: B.Tech/ BCA/ B.Sc or Any Graduate Show more Show less