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Qualcomm
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Support Engineer - Lab & Infrastructure Management

Support Engineer - Lab & Infrastructure Management

Qualcomm

1 - 6 years

12 - 17 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

engineering support networking infrastructure management infrastructure support dhcp network engineering dns redhat linux system administration active directory incident management linux microsoft windows windows server ccna itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Area:
Engineering Services Group, Engineering Services Group > Support Engineering

General Summary:

Lab & Infrastructure Management

Maintain lab environment with regular ESD checks and ensure all temperature chambers, racks, and PCs are in healthy condition.
Monitor lab equipment performance and conduct fortnightly audits with published reports.
Work closely with the IT team to resolve lab PC issues and ensure systems are configured with the correct software tools.

Device & Inventory Management

Manage inventory of test devices, MSM parts, and DRAM components.
Handle device movement between racks and temperature chambers, including resting and cable connections.
Procure and manage accessories such as cables and JTAGs.
Collect and return devices to stores, updating asset tags and MCNs in the Confluence page.
Coordinate with the proto team for upgrades or reworks.

Testing & Engineering Support

Execute tests, troubleshoot issues, and resolve problems on Qualcomm test devices.
Pre-validate device boot-up before deployment into the test farm.
Debug device and JTAG-related issues.
Provide support to Business Units including Modem, Auto, IoT, XR, CSM, and Compute.
Maintain flexibility in work assignments and ensure timely task completion.

Minimum Qualifications:

Bachelor's degree and 1+ year of Support Engineering or related work experience. ORAssociate's degree and 2+ years of Support Engineering or related work experience. ORHigh School Diploma or equivalent and 3+ years of Support Engineering or related work experience.

*Completed advanced degree in a relevant field may be substituted for up to one year (Masters = one year) of work experience.

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Support Engineer - Lab & Infrastructure Management