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Know-all-edge Networks
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Support Engineer

Support Engineer

Know-all-edge Networks

0 - 3 years

|

2 - 5 Lacs

Posted:None| Platform:

Apply

Skills Required

it security focus customer service customer complaints customer experience microsoft

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

As a Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

Job Responsibilities

Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating positive customer experience.

Solving technical problems and delivering an experience so profoundly that customers love using our products and services and actively recommend them to others.

Handle customer complaints and escalations by talking to customers directly.

Skills Experience:

Must have experience in Netskope Forcepoint DLP, SentinelOne, Scale fusion, Microsoft.

Strong technical knowledge and understanding of IT Security concepts.

Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues.

Ability to handle escalations using good judgment to make sound recommendations.

Apply Now

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Know-all-edge Networks

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