Support Engineer

Overview

Insight Global's client is hiring CIAM Operations Engineers to support high-volume authentication systems for external users of Jeppesen aviation products. This role focuses on troubleshooting and maintaining customer-facing identity systems.

Key Responsibilities

• Provide technical support for external users facing authentication issues.
• Triage and resolve CIAM-related tickets and login problems.
• Analyze authentication logs to diagnose token and integration issues.
• Operate and maintain Auth0 CIAM platform configurations.
• Troubleshoot issues like 401 errors, MFA failures, password resets, and SSO problems.
• Escalate complex issues to IAM Architects and Auth0 Support.
• Support integrations between customer-facing apps and Auth0.
• Document authentication issues and resolutions in Jira.

Required Skills & Experience

• 7+ years in CIAM (customer-facing, not workforce IAM).
• Experience managing authentication for external users and B2C identity flows.
• Operational knowledge of CIAM platforms: Auth0, Okta CIC, Azure AD B2C, AWS Cognito, ForgeRock.
• Strong understanding of OAuth2, OIDC, SAML.
• Experience troubleshooting login flows, MFA, and password resets.
• Proficiency in log analysis and Jira ticketing.
• Strong English communication skills and customer service orientation.
• Experience working with global teams across time zones.