Support Engineer - IT Service Desk

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Location:

Description

Why Join DAZN?

The Role

Key Responsibilities

• Provide first-line technical support to end users, addressing issues related to Windows and MacOS operating systems.
• Manage and resolve incidents efficiently, ensuring minimal disruption to business operations.
• Handle the IT Service Desk queue, providing remote support to staff reporting issues or requesting assistance.
• Onboard new starters and offboard leavers, ensuring all IT-related processes are completed smoothly.
• Track all demand, including requests and issues, on the ITSM platform.
• Work closely with the Service Desk team lead to stay updated on all processes and support any business requirements.
• Create and maintain knowledge articles, ensuring they are up to date.
• Collaborate effectively with the wider Service Desk team on project deliverables.
  

Skills, Knowledge & Expertise

• Bachelors degree in information technology, computer science or related field.
• 3 years experience working in IT Service Desk / End User Services roles.
• Strong English verbal and written communication skills, with the ability to interact effectively with employees at the IT Service Desk, remotely, chats, tickets or via email.
• Knowledge of Windows and MacOS operating systems and troubleshooting techniques.
• Foundational knowledge of the Microsoft suite of products, including Entra ID (Azure AD).
• Willingness to learn and upskill continuously.
  

Benefits

• Be part of a global leader in sports streaming.
• Work in a dynamic and innovative environment.
• Opportunities for professional growth and development.
• Collaborate with a passionate and dedicated team.