Support Engineer

Azentio Software, established in 2020 in Singapore, is a leading provider of mission-critical software products for the banking, financial services, and insurance industries. With a global presence in over 60 countries and a dedicated team of 2,300 employees, Azentio is committed to delivering innovative solutions to its 800+ customers worldwide. As a wholly-owned entity of Funds advised by Apax Partners, Azentio is at the forefront of providing cutting-edge software products such as KASTLE, AMLOCK, iMal, PREMIA Astra, ORION, and MFUND Plus. Azentio is dedicated to serving the financial services industry by offering a wide range of products that cater to both traditional and digital needs. With expertise in areas such as insurance, lending, Islamic banking, anti-money laundering, and asset management, Azentio also extends its services to mid-market enterprises in the Middle East, Africa, Asia Pacific, and India through its comprehensive ERP solution. As part of the Azentio team, you will be embarking on a journey of continuous growth and excellence. We believe in fostering a culture of innovation, dedication to quality, and commitment to our products, services, and people. **Job Title:** Product Support Engineer- PLSQL **Years of Experience:** 3-5 years **Location:** Navi Mumbai **Role Summary:** We are looking for an experienced individual to join our team as a Support - PLSQL in Hyderabad, India. The ideal candidate should have 3 to 5 years of experience in production support and PLSQL. **Responsibilities:** - Provide comprehensive production support for AMLOCK systems to ensure high availability and reliability. - Develop and maintain PLSQL scripts to automate tasks and enhance system performance. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. - Monitor system performance and make necessary adjustments for optimization. - Document processes and procedures for knowledge sharing and continuity. - Participate in team meetings to discuss progress, challenges, and improvement strategies. **Expected Outcomes:** - Maintain high system uptime and performance metrics. - Resolve production issues within established SLAs. - Implement PLSQL solutions to streamline operations and reduce manual intervention. - Maintain documentation to support team collaboration and knowledge transfer. - Foster a cohesive team environment through effective communication and teamwork. **Required Skills:** - 3 to 5 years of experience in production support and PLSQL. - Strong teamwork and communication skills. - Proficient in troubleshooting and resolving complex technical issues. - Experience in monitoring and optimizing system performance. - Familiarity with documentation and process improvement practices. At Azentio, our goal is to become the leading provider of Banking, Financial Services & Insurance (BFSI) & Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East & Africa, and the United States. This vision will be realized through: - Offering world-class software products on the latest technologies. - Providing exceptional customer service based on domain expertise and local insights. - Attracting top talent and being an employer of choice. - Achieving top quartile growth and margins. **Core Values:** - We work as one, Collaborate without boundaries, and win together. - We work with Uncompromising Integrity and Accountability. - Customer-centric approach in all endeavors. - Emphasize Diversity and Inclusivity, treating all with Respect and Care. - Foster Innovation, Excellence, and Collective Growth. - Giving back to communities through business and people. - Taking Pride in our work and enjoying the journey together.,