Support Coordinator

The Support Coordinator plays a crucial role in managing and enhancing customer support operations. By facilitating communication between clients, support teams, and internal departments, you ensure efficient issue resolution and overall customer satisfaction. Your responsibilities will include coordinating support requests, ensuring prompt responses from technical teams, and serving as a bridge between customers and various departments within the organization. It will also be essential to maintain accurate records of customer interactions and solutions, contributing to the improvement of support processes and enhancing the overall customer experience. To excel in this role, you should possess strong communication and interpersonal skills, along with effective organizational and time-management abilities. A basic understanding of software or IT systems will be beneficial, coupled with a problem-solving mindset and a customer-focused approach. This position offers a full-time, permanent opportunity, welcoming freshers who are eager to embark on a rewarding career journey. The working shift is during the day with a requirement for weekend availability. A preferred educational qualification includes a Bachelor's degree, and the work location is on-site.,