Posted:1 week ago|
Platform:
Work from Office
Full Time
1. Voice Support & Customer Experience Excellence
2. After-Sales Service Operations
3. Technical Expertise & Escalation Handling
4. Process Improvement and Digital enablement
5. Team development and Performance management
6. Cross functional and Departmental collaboration, stake holder management
2. MBA or Post-Graduate qualification in Operations, Service Management, or Customer Experience (preferred)
7. Strong understanding of technical troubleshooting and product lifecycle
8. Hands-on experience with CRM, ticketing tools, call-center systems, and analytics dashboards
9. Knowledge of warranty management, service contracts, and compliance standards
10. Data-driven decision-making and reporting skills
11. High integrity and accountability
12. Continuous improvement mindset
13. Ability to bridge technical and customer perspectives
15. Change-management and transformation experience
Warner Electronic
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