Support Analyst - Associate

This is for Support Analyst role, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking softwares & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain.

Responsibilities

• Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his functional/ technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation,
• Analyzing/documenting problems, recommending solutions, & initiating corrective action
• Plan and implement application releases, load tests and configuration changes.
• Customize production tools (monitoring, batch scheduling, backups etc.

• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
• Participate to DRP activities
• Should have good experience knowledge on L1/L2 Functional Support
• Eager to learn Banking Domain Knowledge (Corporate & Investment)

Technical:-

Must have technologies (Hands on experience) PRIMARY SKILLS

BPM Tools

None

Databases

• Knowledge on Sybase IQ/Sybase ASE and SQL server

UNIX

• Knowledge on Linux/Unix systems
• Knowledge on Windows
• Mounts/NFS

ITIL

• Good Understanding of ITIL framework, especially on Incident, Request, Problem and Change management.
• Should have worked in ITIL process and best practices.

Middleware

• Knowledge on Apache, Kubernetes, Kafka, MQ series, Consul, Signal
• Deployment Process

Scripting

• Scripting (Shell script) and development skills for administration.

DEVOPS Tools

• Knowledge on Jenkins, Ansible Tower, bitbucket

Scheduler & Monitoring Tools:

• Knowledge on Schedulers, Crontab, Autosys /DollarU
• Knowledge on Monitoring Tools such as Dynatrace, Prometheus, Grafana

SECONDARY SKILLS

Networking

• Network topologies, ability to identify Network issues.

Database

• Knowledge on Cassandra Database server

File Transfer/Security

• Knowledge on CFT, security authentication, certificate renewals

Windows/Unix/Linux OS

• Knowledge on UNIX/ Linux /Windows Operating System and DOS Commands

FUNCTIONAL KNOWLEDGE

DOMAIN

• Excellent knowledge on various banking, and finance applications
• Excellent knowledge on various financial Products in FX, Derivatives
• Excellent knowledge on Securities domain
• Excellent knowledge on Payments Tools, Trade Settlement
• Excellent knowledge on accounting

BEHAVIOURAL

• Proactive with good verbal and written communication skills
• Good analytical and problem-solving skills
• Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
• Ability to prioritize workloads and manage conflicting requests on time in a continually fast-moving environment.
• Enthusiastic to work in challenging environment
• Effective problem-solving abilities
• Ability to adapt to change
• Exhibits positive interpersonal and team skills
• Commitment to company quality standards including issue resolution timescales, quality improvement and commitment to resolving issues correctly.
• Aptitude for learning