EY - Supervising Associate - Experience Management
As part of our EY-Experience Management Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols
The opportunity
As a part of a team, you will act as a Resource Management Hub Manager who provides consistent, high quality services to key individual stakeholders.
Key
- Resource planning and Deployment of resources to projects based on their skills, previous experience, availability, or project budget.
- Capacity Planning to make sure that the resources have enough capacity to deliver upcoming projects.
- Cross Functional/Cross Service utilisation of resources depending on the availability/capacity of skilled resources
- Managing Skill Matrix of resources and guiding them to enhancing their skills as per the current market requirement and updates
- Effective Bench Management
- Regular interaction with On-shore clients regarding various activities which is part of day to day activities
- Manage Onshore/Off-Shore Transformation RM projects, track status and adjustments, and ensure all milestones, actions and deadlines are met on-schedule.
- Ensure all the RM tasks are delivered as per committed deadlines (SLA/KPIs)
- Follow up on action items with key stakeholders and task owners to ensure on-time tasks
- Contributes as an effective team member and takes accountability for deliverables
- Creates value to clients independently- bringing excellent RM and change management skills and past client experiences
- Deploys best practice knowledge and techniques when undertaking work
- Performs rapid assessment of current landscape for clients and can provide insights around hypotheses and solutions
- Acts as a coach to client staff to support embedding capability
- Develops and manages knowledge for use across internal projects and the EY communities.
- Timely interaction with the counselees to discuss their performance
Skills and attributes for success
- Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
- Knowledge in Data Visualisation tools would be an added advantage
- Exceptional communication skills - both written and oral
- Demonstrate strong organizational skills and structured thinking abilities
- Demonstrate strong interpersonal and analytical skills
- Demonstrate an eye for detail
- Be flexible and willing to adjust responsibilities to align with developing business needs
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
- Responsible for supporting EM with the day-to-day management and smooth operation of various on-shore/Off-shore Transformation Projects.
To qualify for the role, you must have
- Graduate / MBA (HR) with 8-11 years of overall experience with 5-7 years of relevant experience in resource management, scheduling and staffing concepts.
- Exposure of short term and long-term resource planning would be an added advantage.
- A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
- Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries
What we Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
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Continuous learning
You ll develop the mindset and skills to navigate whatever comes next. -
Success as defined by you
We ll provide the tools and flexibility, so you can make a meaningful impact, your way. -
Transformative leadership
We ll give you the insights, coaching and confidence to be the leader the world needs. -
Diverse and inclusive culture
You ll be embraced for who you are and empowered to use your voice to help others find theirs.
