Subscription Executive/Subscriptions Coordinator

This is 6 months contractual role which is renewable basis on performance

Role & responsibilities

• Responsibilities: Subscription Revenue Growth:

• Work towards overall subscription revenue growth by 25% YOY
• Work towards subscription revenue growth by each agent by 5% YOY

• Subscription Customers:

• Expand subscription customers portfolio by identifying, outreaching, and subsequently closing orders from new institutes/hospitals/research centres/govt entities in India.
• Expand subscription customers portfolio by identifying, outreaching, and subsequently closing orders from new institutes/hospitals/research centres/govt entities in selected foreign countries.
• Renew subscription orders of the existing institutional subscribers.
• Conduct regular calls/online meetings with both potential and existing customers.

• Stakeholder Coordination, Email Communication and MIS:

• Acknowledge all emails/communications from customers and agents within 24 working hours.
• Coordinate with customers, agents, internal teams, and vendors to address concerns and requirements raised by the clients and agents within stipulated timeline.
• Perform regular follow ups with the concerned stakeholders for any open matters.
• Maintain tracker of all key Subscription related tasks and share weekly summary report with the Manager.
• Assist Publishing team with any additional projects, initiatives, and any other related tasks as and when is assigned.

• Quotation, Invoicing, Refund, and other Accounts Related Tasks:

• Share quotation with customers and agents within stipulated time.
• Share invoice with customers and agents within stipulated time.
• Amend quotation and invoice as per customer and agents request as and when is required.
• Coordinate with Accounts team for processing refund and payment adjustment request from customers and agents.
• Maintain relevant tracker and report.

• Marketing, Promotion, Process Improvement, and Innovation:

• Work closely with Marketing team to perform various marketing & promotional activities through various channels pertaining to Subscription.
• Work towards process enhancement and implementing new process/innovation for better outcome.

Desired Profile:

• Bachelors or Masters degree in business management, Sales, Commerce or Marketing.
• 3-5 years of work experience in call centre, customer service, Sales, and business development.

• Strong Tele Calling / Tele Sales, experience would be preferred.

• Excellent communication skill (both verbal and written).
• Excellent stakeholder and relationship management skill.
• Result oriented, flexible, problem solving and team player.
• Sound knowledge of MS Office.

Max 28K NTH

meenakshi.dixit@persolapac.com

www.persolindia.com

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