Subject Matter Expert

Job Description

Lead or support the rollout of Microsoft 365 services across the organization. Act as the SME for all digital workspace components including Microsoft 365, virtual desktops (Citrix/VMware/Azure Virtual Desktop), endpoint management (Intune/Config Manager), and collaboration tools. Define and implement the digital workspace architecture and roadmap aligned with business and IT strategies. Provide expert-level guidance for the integration, configuration, and support of digital workspace platforms. Lead or support projects related to Microsoft 365 rollouts, device management, VDI deployments, and remote work enablement. Work closely with infrastructure, security, and service desk teams to ensure successful solution delivery. Evaluate and recommend digital tools and enhancements based on business needs. Oversee performance monitoring, incident resolution, and change management for digital workspace systems. Define policies for access, device security, data protection, and usage in coordination with cybersecurity teams. Perform regular assessments and health checks of workspace technologies to improve reliability and user experience. Advocate for the end-user by ensuring solutions are intuitive, reliable, and supported by proper training and documentation. Collaborate with internal teams to improve user adoption and digital literacy. Analyze user feedback and usage analytics to optimize the digital environment. Plan and execute M365 migration projects (e. g. , Exchange to Exchange Online, file shares to OneDrive/SharePoint). Coordinate with vendors and stakeholders for successful deployment. Configure and manage M365 components, including Exchange Online, Teams, SharePoint Online, Intune, Azure AD, and Defender for M365. Maintain and monitor day-to-day operations of the Microsoft 365 environment. Manage users, licenses, roles, and groups in Microsoft 365 Admin Center and Azure AD. Configure policies and compliance settings using Microsoft Purview and Security & Compliance Center. Handle escalated support issues, troubleshooting and resolving service-related incidents. Monitor service health, performance, and ensure system availability. Implement and manage data loss prevention (DLP), multi-factor authentication (MFA), conditional access policies, and other security features. Work with IT Security teams to ensure compliance with organizational and industry standards. Develop documentation, guides, and training material for end-users. Conduct training sessions to drive adoption of M365 collaboration tools. Provide guidance on best practices and efficient use of Microsoft 365 apps. Required Qualifications Bachelors degree in computer science, Information Technology, or related field. 8-10 years of experience with Microsoft 365 implementation and administration. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), Intune, Azure AD, and endpoint lifecycle management. Experience with VDI technologies (Citrix, VMware Horizon, or AVD). Proficient in PowerShell scripting and automation. In-depth knowledge of Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Azure AD. Experience with PowerShell scripting for automation and administration. Familiarity with M365 licensing, service management, and support models. Preferred Qualifications Microsoft certifications (MS-102, MS-700, MS-500, AZ-104, MD-102). Experience with hybrid environments and on-premises AD synchronization (AAD Connect). Knowledge of Microsoft Defender for Endpoint, Purview, or Microsoft Sentinel. Knowledge of Zero Trust, Conditional Access, and endpoint security policies. Experience with mobile device management (MDM) and bring-your-own-device (BYOD) strategies. Understanding of ITIL or service management processes.