Student Support Operations Manager – Online PGDM Program

Student Support Operations Manager – Online PGDM Program

Roles & Responsibilities

- Designing and implementing new programs and initiatives to address student needs, and evaluating the effectiveness of existing services.

- Actively engaged in Content Creation and uploading the same in the system for the end users.

- Strategizing and planning the end to end user experience thus driving the betterment of student engagement and retention metrics.

- Driving new project activation

- Managing the online Learning Management System

- Ensuring smooth onboarding and induction of students into the program

- Relationship management with service delivery vendors

- Incorporating the methodology to ensure continued innovation and improvement in the student support processes

- Managing the planning and execution of online and offline exams

- Student support, Coordination & Delivery

- Maintaining communication with various stakeholders, including students, faculty, staff, and external partners, to ensure alignment and collaboration

- Collecting and analyzing data to track student progress, identify areas for improvement, and report on key performance indicators.

- Addressing student concerns and resolving conflicts effectively, while also identifying and implementing solutions to address systemic issues.

Job Type: Full-time

Pay: ₹50,000.00 - ₹95,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Expected Start Date: 15/09/2025