Student Support Executive

Job Description

Job Title: Student Support Executive Company: Edujam LLP Location: Rabale, Navi Mumbai Job Type: Full-Time Experience: 0–2 Years (Freshers Welcome) Industry: Education / EdTech Job Summary: Edujam LLP is seeking a dynamic and empathetic Student Support Executive to join our team at Rabale, Navi Mumbai. The ideal candidate will act as the first point of contact for students, providing end-to-end support throughout their academic journey. This includes document verification, addressing student queries, fee collection, and communicating university updates related to examinations and academic processes. --- Key Responsibilities: Document Verification: Review and validate academic and identity documents submitted by students at the time of admission and as needed during their course. Query Resolution: Actively respond to student concerns or questions via phone, email, or in-person, ensuring timely and satisfactory resolution. Fee Management: Assist in collecting academic fees, issuing receipts, and maintaining accurate financial records. Information Dissemination: Convey important information and circulars issued by the university regarding exams, schedules, assignments, and other academic requirements. Record Keeping: Maintain student records in a systematic manner, both digitally and physically. Follow-ups: Regularly follow up with students regarding pending documentation, payments, or other required actions. Coordination: Collaborate with internal teams and university representatives for smooth communication and operational flow. Support Events/Exams: Provide logistical support during academic events, examination registrations, and results declaration. --- Job Specification: Education: Graduate in any stream (Bachelor’s Degree required). Languages: Fluency in Hindi and English (both verbal and written) is mandatory. Communication Skills: Excellent interpersonal and communication skills with a student-first approach. Organized & Responsible: Strong time management, record-keeping, and follow-up capabilities. Empathetic & Solution-Oriented: A positive attitude towards helping students succeed and navigate their academic path. --- Work Hours: Monday to Saturday, 10:00 AM – 7:00 PM --- What We Offer: A friendly and supportive work environment Opportunities to learn and grow in the EdTech industry Experience in handling real-time student-facing responsibilities Exposure to academic operations and university collaborations Apply Now or contact for further details: [email protected] | +91 8169321677 Job Types: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹22,000.00 per month Benefits: Internet reimbursement Paid time off Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person