Student Support Executive

Job Title: Student Support Executive

Location: MP Nagar, Bhopal
Work Mode: Work from Office
Timings: 12 PM - 9 PM

Job Summary:

We are looking for a dedicated and proactive Student Support Executive to join our team at Toprankers, Bhopal. The ideal candidate will be responsible for assisting students with their inquiries, providing timely solutions, and ensuring a smooth and positive experience for students throughout their journey with us.

Key Responsibilities:

• Assist students with their queries regarding course offerings, registration, and exams.
• Provide guidance on account-related issues, payment processes, and technical support.
• Maintain accurate records of student interactions and ensure follow-up.
• Offer timely and effective resolution of student complaints and concerns.
• Coordinate with other departments to ensure student satisfaction.
• Help students with platform navigation and accessing study materials.
• Ensure students are aware of relevant updates, events, and deadlines.

Requirements:

• Good communication skills (both written and verbal).
• Good understanding of MS Excel.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Previous experience in customer service or student support is a plus.
• Proficiency in using CRM systems or customer support tools is a plus.

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you comfortable with the shift timings (12 PM - 9 PM)?
• If Working, what is your current salary in LPA?

Experience:

• total work: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person