Student Success Manager

Job Title:

About the Role

Student Success Manager (SSM)

Key Responsibilities

Student Strategy Execution & Management

• Implement the individualized admissions roadmap designed by the Admissions Strategists.
  
• Track academic, extracurricular, and standardized testing milestones.
  
• Ensure timely completion of applications, essays, and auxiliary submissions (e.g., portfolios, videos).
  
• Monitor and maintain progress dashboards for each student.
  

Client Communication & Coordination

• Serve as the primary point of contact for assigned students and their families.
  
• Schedule and facilitate check-ins with students to review progress and address roadblocks.
  
• Ensure seamless communication between students, parents, and Admissions Strategists.
  
• Provide regular updates to families on deliverables, timelines, and student engagement.
  

Operational Support

• Manage internal deadlines for essays, recommendations, and application components.
  
• Assist with organizing mock interviews, external program enrollments, and test prep coordination.
  
• Ensure compliance with internal CRM and project management systems.
  

Quality Assurance & Student Success

• Review submitted student work to ensure alignment with the strategy before the strategist's review.
  
• Offer constructive feedback and reminders to enhance student performance and output.
  
• Flag risks or delays early and propose solutions proactively.
  

Collaboration & Process Improvement

• Work closely with Admissions Strategists to ensure consistent alignment with the strategy.
  
• Contribute to refining workflows and best practices for delivering student success.
  
• Assist in onboarding new students and families to the system.
  

Qualifications & Skills

• Bachelor’s degree from a reputed institution; background in education, psychology, communication, or management preferred.
  
• 2+ years of experience in project management, student advisory, client servicing, or academic coordination.
  
• Exceptional organizational and time-management skills.
  
• Strong interpersonal and communication abilities (written and verbal).
  
• Detail-oriented with the ability to multitask across projects.
  
• Tech-savvy with familiarity in using CRMs, scheduling tools, and project trackers
  
• Passionate about education and student empowerment.
  
• Prior experience in college admissions or ed-tech is a plus.