1.0 - 3.0 years

0 - 0 Lacs

gurugram

Work from Office

Job Title: Student Success Manager (SSM) Location: Gurugram/Hybrid Type: Full-Time Reports to: Director, Admissions Counseling Services Collaborates with: Admissions Strategists, Application Mentors, Students, Parents, About the Role As a Student Success Manager (SSM) , you will play a pivotal role in supporting the execution of personalized admissions strategies developed by our Admissions Strategists, Application Mentors, and Director of Admissions for high-achieving high school students targeting Ivy League and other top-tier global universities. You will act as the project manager and accountability partner for each student, ensuring timely progress, efficient coordination, and consistent delivery of high-quality outcomes. Youll also serve as the primary bridge between students, families, application mentors, and strategists, helping turn ambition into action. Key Responsibilities Student Strategy Execution & Management Implement the individualized admissions roadmap designed by the Admissions Strategists. Track academic, extracurricular, and standardized testing milestones. Ensure timely completion of applications, essays, and auxiliary submissions (e.g., portfolios, videos). Monitor and maintain progress dashboards for each student. Client Communication & Coordination Serve as the primary point of contact for assigned students and their families. Schedule and facilitate check-ins with students to review progress and address roadblocks. Ensure seamless communication between students, parents, and Admissions Strategists. Provide regular updates to families on deliverables, timelines, and student engagement. Operational Support Manage internal deadlines for essays, recommendations, and application components. Assist with organizing mock interviews, external program enrollments, and test prep coordination. Ensure compliance with internal CRM and project management systems. Quality Assurance & Student Success Review submitted student work to ensure alignment with the strategy before the strategist's review. Offer constructive feedback and reminders to enhance student performance and output. Flag risks or delays early and propose solutions proactively. Collaboration & Process Improvement Work closely with Admissions Strategists to ensure consistent alignment with the strategy. Contribute to refining workflows and best practices for delivering student success. Assist in onboarding new students and families to the system. Qualifications & Skills Bachelor’s degree from a reputed institution; background in education, psychology, communication, or management preferred. 2+ years of experience in project management, student advisory, client servicing, or academic coordination. Exceptional organizational and time-management skills. Strong interpersonal and communication abilities (written and verbal). Detail-oriented with the ability to multitask across projects. Tech-savvy with familiarity in using CRMs, scheduling tools, and project trackers Passionate about education and student empowerment. Prior experience in college admissions or ed-tech is a plus.

Posted 15 hours ago

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