Strategy Governance and Automation Manager

The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the business. It comprises of four groups: Control Assessment, Call Listening, Central Testing, and Strategy, Governance & Automation (SG&A). Control Assessment and Central Testing functions partner with Control Owners and Inbusiness Control Teams to conduct M&T activities for key controls in scope of the CTU. This includes control design assessment, development of tools for operational effectiveness monitoring and testing, assessment of the design of tools, execution of activities, and disposition of exceptions identified through M&T activities. Central Testing function in Citi Service Centers in India is structured along three verticals: M&T Execution, M&T Automation, and Strategy & Governance. Strategy & Governance function is responsible for defining the operating model for Central Testing in coordination with SG&A Lead, reporting into the Head of SG&A function. The Strategy & Governance C13 is accountable for managing people, budget, planning, and overseeing key activities. **Program Management:** - Develop governance structures for Central Testing function - Support in collating updates for Business Reviews, Risk & Control committees - Track KPIs/KRIs and improve adherence to established metrics - Implement Quality Control metrics for performance monitoring and remediation - Identify opportunities for streamlining and automation of processes **Expense & Headcount Management:** - Ensure robust expense management and coordinate budget process - Work on capacity planning and management for staff - Provide support for third party relationships in Central Testing **Regulatory & Internal Governance:** - Manage issue management discipline, deliverables to Auditors and Regulators - Coordinate engagement with second line, third line, and local regulators **Training & Talent Development:** - Track training completions for staff - Assess opportunity for external certification in talent development program **Qualifications and Competencies:** - 8+ years of experience in strategy, governance, or relevant roles in financial services - Strong knowledge of operational & compliance risk management framework - Analytical skills, communication, ability to challenge conventions, and identify trends - Understanding of Citigroup's businesses, products, and risk profiles - Ability to build partnerships, lead coordination, and assess risks **Education:** - Bachelor's/University degree required; Master's degree preferred Citi is an equal opportunity and affirmative action employer.,