Strategic Customer Development Effectiveness Manager

As the Strategic Customer Development Effectiveness Manager at the U.S. Pharmacopeial Convention (USP), you will play a crucial role in driving performance improvements across the sales organization. Your responsibilities will include supporting the development and implementation of sales strategies, tools, and processes to enhance sales productivity, optimize territories definition and performance, incentives, and ensure data-driven decision-making. You will work closely with RPO leadership, SCD Leads, and other Global functions to support planning and coordinating ad-hoc performance analysis and dashboards. Your analytical acumen, planning and project management skills, along with strong communication abilities will be essential for this role. Key Responsibilities: - Sales Strategy and Planning - Sales Performance Management and Analytics - SCD team Enablement & effectiveness - Identify sales opportunities and gaps, and present actionable insights to the SCD Leads and leadership - Optimize sales processes and workflows - CRM and Sales Tools management, ensuring data quality and integrity - Cross-Functional Collaboration with SCD, Marketing, IT and Strategy teams - Territory and call planning, covering frequency and visit cadences - Setting Revenue targets, and incentive plans - Lead sales training and onboarding programs in collaboration with SCD leadership - Conduct regular Regional, Countries, Territory and Top Accounts performance reviews and recommend adjustments to strategies and tactics - Support forecasting, pipeline management, and business planning cycles - Market & Competitors Intelligence in collaboration with Strategic Insights team - Campaigns and Leads monitoring and continuous improvement Qualifications Required: - Bachelor's degree in business, Economics, Marketing, or related field (MBA a plus) - 5+ years of experience in Sales Operations, Commercial Excellence, or Sales Effectiveness roles, in Life Science Segment (pharma; biologics and / or medical devices industries) - Proven track record in process improvement and data-driven sales strategy - Strong knowledge of CRM tools (e.g., Salesforce) and analytics platforms (e.g., Excel, Power BI, Tableau) - Excellent analytical, communication, and stakeholder management skills - Comfortable working in a growth-oriented and dynamic environments - Proficiency in English is required - Comfortable working in a matrix function organization USP is an independent scientific organization that collaborates with top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. With a core value of Passion for Quality, USP aims to strengthen the supply of safe, quality medicines and supplements worldwide. Inclusivity and diversity are valued at USP, with a focus on building a culture that offers meaningful opportunities for mentorship and professional growth. Please note that USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.,