Strategic Account Manager

You will be responsible for owning the post-sale relationship with assigned accounts, ensuring high levels of satisfaction and retention. As the primary point of contact and trusted advisor to customers, you will need to understand customer goals and align product usage to deliver value. Your role will involve identifying upsell/cross-sell opportunities and closing them, as well as collaborating with product and support teams to address customer needs and advocate for customer priorities. Regular business reviews and performance check-ins will be conducted to track key metrics such as account growth, retention, adoption, usage, and engagement to manage account health. To be successful in this position, you should have experience in the Banking and Financial industry, particularly with large banks. You are expected to have at least 5 years of experience in account management, customer success, or a client-facing role in a product/SaaS company. Strong communication, relationship-building, and problem-solving skills are essential, along with the ability to work with cross-functional teams and manage multiple accounts. Additionally, you should be able to understand technical products and effectively translate customer needs to internal teams. Exposure to B2B SaaS environments and the ability to analyze customer data to derive insights would be considered nice-to-have qualifications. Familiarity with technology such as Big data OLAP, OLAP, Data Engineering, Data warehousing, and ETL is also a plus.,