Strategic Account Manager

As a Strategic Account Manager at our leading IT Infrastructure Solutions & Services Company, located in Bangalore, Karnataka, India, with 8-11 years of experience in non-tech roles, you will play a crucial role in nurturing and expanding relationships with key enterprise clients, driving revenue growth, and ensuring high levels of customer satisfaction. **Key Responsibilities:** - **Client Relationship Management:** Serve as the primary point of contact for large or complex accounts, fostering long-term strategic partnerships. - **Revenue & Profitability Targets:** Consistently achieve and exceed revenue and profitability targets for assigned accounts. - **Sales Pipeline Management:** Develop and manage a robust sales pipeline, identifying new business opportunities within existing client organizations. - **Solution Selling:** Drive the adoption of a comprehensive range of solutions including system integration, telecom technologies, Unified Communications, Networking, and Managed Services. - **Customer Satisfaction:** Ensure high levels of customer satisfaction by understanding client needs and delivering exceptional service. - **Performance Reporting & Forecasting:** Prepare and present regular account performance reports and accurate sales forecasts to management. - **Stakeholder Engagement:** Negotiate and persuade internal and external stakeholders to drive favorable outcomes and secure new business. - **Market Insight:** Stay informed about industry trends and client-specific challenges to provide proactive solutions. **Must-Have Skills:** - **Experience:** 8+ years in account management, sales, or a client-facing role. - **Account Management Track Record:** Proven success in managing large or complex accounts and achieving revenue targets. - **System Integration & Telecom Expertise:** Strong understanding of system integration principles and relevant telecom technologies. - **Enterprise Solutions Familiarity:** Knowledge of key enterprise solutions like Unified Communications, Networking, and Managed Services. - **CRM Proficiency:** Experience in using CRM tools like Salesforce for pipeline management and reporting. - **Office Suite:** Competency in Microsoft Office Suite (Word, Excel, PowerPoint). **Good-to-Have Skills:** - **Unified Communications Knowledge:** In-depth understanding of Unified Communications solutions. - **Negotiation Skills:** Exceptional negotiation and persuasion skills for influencing stakeholders. - **Analytical Mindset:** Strong analytical and problem-solving capabilities. - **Industry Certifications:** Other relevant industry or sales certifications. In terms of qualifications, a Bachelor's degree in Business Administration, Marketing, or a related field is required. This is an exciting opportunity to join a team of passionate individuals dedicated to shaping India's IT future and driving the growth of the nation's IT infrastructure.,