Store Manager

Job Description: Store Manager Company (Bengaluru)

Role Summary

The Store Manager is responsible for managing the end-to-end operations of the company store in Bengaluru. The role focuses on achieving sales targets, maintaining brand standards, delivering an exceptional customer experience, managing store staff, and ensuring smooth day-to-day operations with profitability.

Key Responsibilities

Sales & Business Development

• Drive and achieve store sales targets and KPIs.
• Monitor daily, weekly, and monthly sales reports and take corrective actions.
• Implement local marketing activities and promotional campaigns to increase footfall.
• Identify opportunities to enhance customer engagement and sales conversion.
• Ensure strong visual merchandising that aligns with brand positioning.

Customer Experience

• Ensure a world-class shopping experience through personalized customer service.
• Resolve customer queries and escalations effectively.
• Encourage team members to build long-term relationships with customers.
• Monitor NPS (Net Promoter Score), feedback, and implement improvements.

Store Operations

• Oversee store opening and closing procedures, billing, cash management, and stock reconciliation.
• Ensure adherence to company SOPs and operational guidelines.
• Manage inventory levels, product replenishment, and prevent stock-outs or overstocking.
• Maintain visual merchandising, cleanliness, and hygiene as per company standards.
• Coordinate with the Area/Cluster Manager for operational support and updates.

Team Leadership

• Recruit, train, and motivate store staff to deliver performance excellence.
• Conduct daily briefings, goal-setting, and performance appraisals.
• Foster a positive and productive work environment focused on teamwork and accountability.
• Schedule shifts and manage manpower to ensure adequate coverage during peak hours.

Financial Management

• Manage store-level P&L and ensure profitability.
• Control operational expenses, minimize shrinkage, and reduce wastage.
• Track key financial metrics such as sales per square foot, basket size, and gross margin.

Compliance & Audit

• Ensure compliance with company policies, statutory regulations, and safety standards.
• Maintain documentation for audits, inventory checks, and cash transactions.
• Conduct periodic self-audits to ensure process adherence and loss prevention.

Market Awareness

• Stay updated on local market trends, competitor activity, and customer preferences.
• Share insights with regional teams to improve product mix or local campaigns.

Qualifications & Experience

Graduate in Business, Retail, Commerce, or related field. MBA preferred.

36 years in premium/lifestyle/fashion retail, with at least 2 years in a store leadership role.

Leadership, sales acumen, customer service, team management, visual merchandising, and data-driven decision-making skills.

Proficiency in POS, MS Office, and basic inventory management software.

Willingness to work weekends, holidays, and flexible hours as per store schedule.

Key Performance Indicators (KPIs)

• Achievement of sales targets and conversion rates
• Customer satisfaction and feedback scores (NPS)
• Inventory accuracy and shrinkage control
• Store profitability and cost control
• Staff performance and retention
• Visual merchandising and audit compliance

Salary & Benefits (Indicative)

Salary upto 5 lacs

Monthly incentives linked to sales and performance

Standard employee benefits (PF, ESI, insurance)

Staff discounts, uniform, and learning programs