Store Manager

H&M

2 - 8 years

7 - 12 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

training retail operational excellence sales compliance kpi visual merchandising customer service store operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience.
Interpreting sales data to drive performance and taking ownership of the store s commercial success.
Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
Managing recruitment processes and ensuring effective onboarding and training for all new team members.
Identifying high-potential individuals and creating tailored development plans to support their career growth.
Managing all aspects of store operations including compliance and visual merchandising to ensure operational efficiency and uphold high standards of excellence.
Fostering a positive, inclusive, and motivating work environment where people thrive.

Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance.
Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI s, with a proven ability to align business objectives with evolving customer needs.
Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals/vision.
Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
Comfortable working varied hours, including evenings, weekends, and holidays.

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