Store Manager E Commerce

Roles & Responsibilities

• Manage overall e-commerce store operations including inbound (receiving, stocking) and outbound (order picking, packing, dispatch) processes
• Oversee product listings, pricing, inventory control, and stock accuracy
• Ensure timely order fulfillment and on-time delivery to customers
• Monitor warehouse performance, reduce operational errors, and improve efficiency
• Coordinate with logistics partners for smooth last-mile delivery operations
• Ensure website functionality and a seamless customer shopping experience
• Develop and implement strategies to boost online sales and customer retention
• Plan and execute promotional campaigns and seasonal offers
• Collaborate with marketing for SEO, product descriptions, and content optimization
• Handle customer inquiries, complaints, and service escalations efficiently
• Analyse sales reports, operational metrics, and market trends to drive improvements
• Prepare and present weekly/monthly performance reports to management
• Supervise and train e-commerce store staff (warehouse, order processing, support)
• Maintain compliance with safety, quality, and operational standards

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Application Question(s):

• Current Salary
• Expected Salary

Location:

• Kathirvedu, Chennai, Tamil Nadu (Required)

Work Location: In person

Application Deadline: 03/08/2025