Store Manager

Experience:

Location:

Type:

About Bridlen

Bridlen is a premium shoemaker dedicated to craftsmanship, timeless design, and honest shoemaking. Each pair is made with traditional techniques like Goodyear welting and hand-channeling, reflecting a commitment to quality and heritage. We are opening our flagship store in Bombay and are looking for an experienced Store Manager to lead operations, build a strong team, and deliver an exceptional customer experience that embodies Bridlens values.

Key Responsibilities

1.Leadership & Team Management

• Recruit, train, and mentor store staff.
• Foster a culture of excellence, accountability, and customer-first service.
• Set and track performance goals for the team.

2.Customer Experience

• Ensure every customer receives premium, personalized service.
• Resolve escalations with professionalism and empathy.
• Build long-term relationships with clients and repeat customers.

3.Sales & Growth

• Drive sales performance and consistently achieve store targets.
• Monitor KPIs and implement strategies for improvement.
• Support and execute in-store events, launches, and brand activations.

4.Operations & Inventory

• Manage daily store operations to ensure efficiency and quality.
• Oversee inventory, stock levels, and replenishments.
• Generate weekly/monthly reports on sales, customer insights, and operations.

5.Visual Merchandising & Brand Identity

• Maintain Bridlens premium retail standards in displays and presentation.
• Ensure the store reflects craftsmanship, timeless design, and attention to detail.

Requirements

• 6+ years of experience as a Store Manager, preferably in luxury/fashion/footwear.
• Proven success in leading teams and achieving sales targets.
• Strong people management, communication, and problem-solving skills.
• Passion for artisanal products, craftsmanship, and premium customer service.
• Proficiency with POS and inventory management systems.
• Fluent in English; Hindi/Marathi.
• Self-motivated, detail-oriented, and able to work in a dynamic retail setup.