Store Manager

Responsibility

Description

Sales Target Achievement

Ti ensure implementation of promotional activities and create awareness of the brand

Identify potential customers and customize selling approach to cross sell/ up-sell

Planning and Achieving the daily / monthly Store as well as category sales Targets of the stores

Handling Customer queries

To track and monitor retail metrices like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measures

Should be able to Gauge customer requirements, bulk orders and fulfillment of same

Ordering the right product mix to meet customer/ store needs

Customer Service

To ensure superior customer service at all times

Ensure major customer issues / complaints /feedbacks are escalated to the Area Manger/MRH

Ensure appropriate look and feel, smooth running and security of own stores

Maximize the store Profitability and Productivity by following the productivity parameters

Maintain the balance between optimal utilization of the wallet and meeting customer needs

Monitor compliance and provide inputs for refinement

Identify need gaps and influence product mix

Ensure optimal utilization of the wallet.

Plan ordering and managing stock levels as per Company SOP

Providing inputs towards product development / Quality Issues

To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss

To keep checkon the given OPEX budgets to ensure expenses are within the Budgets

Visual Merchandising

To ensure VM Guidelines are followed and adhered to at the store

Enhancing the customer experience by providing feedback / guidance to the team on Visual Merchandising

Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categories

Administrative Responsibility

Providing data and the initial framework of the store budget

Monitoring actual performance against OPEX budget through the year

Compiling data and timely reporting of relevant market MIS reports(mystery customer, footfall, conversion, average bill value etc.)

Maintaining procedural and documentary compliance

To ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claims

Market Study

Track competition and local environment and provide inputs to AM / MRH

Formulating strategies & recommending business development initiatives / workable business ideas

Identifying potential store locations and business opportunities

MIS and Reporting

Regular analysis of sales and stocks region / store / category wise

To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly

Self & Team Development/ Teamwork

Self-development

Team development by constant coaching and training

To deploy staff between the categories basis their competencies

KRA based evaluation performance of all reportees to be done by the end of every block and KRAs to be handed over to all reportees at the beginning of every block

Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees

Improving teamwork with peers/ markets/ PH

Role & responsibilities

Preferred candidate profile

Candidate Should have Furnishing and apparel both experience.