Store Associate

Job description

About ‘The Plus Size Store’ By Meera Creations

We are a direct-to-consumer (D2C) women’s ethnic wear brand specialized in curating beautiful and trendy garments for our Plus Size Queens. We strongly believe that -

You are already beautiful, "Our mission is to make you feel that way."

We are India’s most loved brand in our segment. Our journey began from a 10X10 feet store, driven by the realization that there were very few options available to fulfill the fashion requirements of plus-size beauties. Often, they were greeted with the disheartening statement:

“INKA SIZE TOH YAHA NAHI MILEGA”

Starting from an Instagram page with an initial investment of INR 50,000, we have faced numerous challenges to enhance our skills and build a happy customer base. Today, we are a rapidly growing team of 50+ people, supported by a dedicated production team. We have a trusted customer base of 2.5 lakh women and a strong presence on all major social media platforms, with 380K followers on Instagram and 55K on Facebook.

What Are We Looking For?

We are looking for a Store Executive with exceptional qualities, dedication, and strong communication skills.

What You Will Be Responsible For:

Provide Excellent Customer Support:

• Respond to customer inquiries within the store prompltly and efficiently.
• Identify customer needs and provide clear and helpful information about our products or services.
• Assist customers with any products and their needs within the store.
• Make efforts to minimize customer cancellations and returns in store.
• Follow up and upsell with customers to ensure their issues are resolved and sales are achieved.

Analyze and Report Issues:

• Update internal databases with information on store inventory stock.
• Report daily sales to the accounts team and supervisors with detailed breakdowns.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Gather customer feedback and share it with our Product, Sales, and Marketing teams.

Identify and Convert Opportunities:

• Work on spreading new product information and alunches with regular retail customers and on the website and marketplaces.
• Stay up-to-date with industry trends and best practices to continually improve the customer satisfaction.
• Cross selling and upselling of products to existing or new customers with individual and team efforts.

Who You Are:

• Experience: Minimum 6 months in a similar profile/designation.
• Education: Bachelor's degree from a reputed institute/university. (Candidates pursuing their Bachelor’s degree can also apply)
• Skills:
• Capability of managing customer facing responsibilities and .
• Should have analytical, problem-solving, and decision-making skills.
• Well organized, detail-oriented, and ability to multitask with great follow-up skills.
• Good communication skills, both verbal and written.
• Knowledge of MS Office, Google Suite, Emails, and Social Media Platforms.

Why Be a Part of TPSS?

• E-commerce Growth: Be part of the growing e-commerce industry.
• Daily Achievements: Enjoy the joy of achieving something new every day.
• Problem-Solving: Feel excitement in identifying solutions to problems.
• Fashion Passion: If fashion interests you, this is the right place for you.

Additional Information:

• Location: Vaishali Nagar, Jaipur
• Work Schedule: 6 Days Work Week
• Benefits: Paid leave, Provident Fund, Sales Incentive

How to Apply:

• Google Form: Fill in the Job Application Form - https://forms.gle/qtgXX5qPAJjjm6Th8
• Initial Screening: Phone interview with HR.
• First Round: Skill Assessment and interview with the hiring manager.
• Second Round: Interview with senior management.

Job Types: Full-time, Permanent

Pay: ₹9,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person