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5.0 - 10.0 years

3 - 7 Lacs

Pune

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Job ID: 199316 Required Travel :No Travel Managerial - No LocationIndia- Pune (Amdocs Site) In one sentence Manages and coordinates the diverse operation of the department/domain, ensuring that the daily operations are coordinated with vital resource and tools; Ensures that operational directives are carried out in full and to completion, and assures that the schedules, meetings and goals work in harmony towards customer happiness; Tracks and maintains the performance of vendors / external parties to uphold company interests. All you need is... Education Graduate Experience: Minimum 5 years Skills: 1. CommunicationStrong command of written and spoken communication.(Hindi ,Marathi, English) 2. KnowledgeProficient in computer skills, including Excel and PowerPoint. Responsibilities: 1. Email ResponseHandle and respond to security-related emails in a timely manner. 2. Work Plan TrackingTrack and update work plans to ensure all security tasks are completed as scheduled. 3. Budgeting and Invoicing HandlingManage budgeting and invoicing processes for security operations. 4. Vendor Payment Follow-upFollow up on payments with vendors to ensure timely transactions. 5. AMC CoordinationCoordinate Annual Maintenance Contracts (AMC) for security systems and equipment. 6. Report MaintenanceMaintain various types of security reports. 7. Fire Evacuation Drill CoordinationOrganize and coordinate fire evacuation drills to ensure preparedness. 8. Security Incident ResponseManage and respond to security incidents promptly and effectively. 9. Security TrainingConduct security training sessions for staff. 10. Physical Security AuditsPerform physical security audits to ensure compliance and safety. 11. ComplianceEnsure adherence to security policies and regulations. 12. Technology ManagementOversee the management of security technologies. 13. MonitoringContinuously monitor security systems and processes. What will your job look like You will handle the work activities of a department / domain and suggests and/or implements changes that will make the output more effective. Collaborate closely with internal partners and external vendors, and supervises execution of activities Supervise and monitor vendor / supplier performance to improve results and uptime, minimize costs, and maintain high levels of customer happiness. You will support managers / employees in their day-to-day coordination and management of business operational activities and/or issue resolution Coordinate communication between internal units and external vendors / suppliers. You will process, approve and follow up on invoices, rate charges, payments, and other financial operations-related issues You will supervise and updates the relevant systems and business operations policies. You will ensure compliance with company's standards and procedures. You will maintain a high level of service to internal / external customers and ensure superb communication between partners. Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com Why you will love this job: You will have responsibility to Manages and coordinates the diverse operation of the departments. You will supervise the work activities of a department/ Supervises and monitors vendor as per Amdocs guidelines. You will work with relevant partners supervise and update the relevant systems and business operations policies. We are giving the opportunity to work with the industry s most sophisticated testing technologies and help customers shift into the new testing realities of the digital world! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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4.0 - 9.0 years

6 - 11 Lacs

Hyderabad

Work from Office

JD: RMG- Staffing/ Demand Fulfilment Triage demand to determine quality and how it will be fulfilled (recruiting, internal, contracting, IJP, job rotation etc) Laser focus on clearing bench and fulfilling sold demand Stakeholder Management/ Customer Management Prioritize, manage, and communicate daily on demand status to ensure it is fulfilled in the shortest period of time Evaluate and present bench matches to Accounts and provide daily feedback Focus on prioritized aging demands fulfilment and to minimize potential revenue loss Excellent coordination skills, excellent communication skills and excellent in excel Ability to prepare reports, analysis of reports and knowledge on graphs.

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1.0 - 3.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Skill required: User-Generated Content Moderation - Content management Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.2+ years of experience in content policy, fraud, anti-abuse operations, or other related areas Flexibility and availability for rotational shifts and week offs to cover hours of operations Passion for keeping platform users safe while protecting free speech Knowledge of social media and the technologies that support it Familiarity with internet policy and content moderation environments Strong written and spoken communications skills. Ability to work flexibly and to exercise good judgement in a high-pressure environment. Well-developed sense of urgency and follow through. What are we looking for? Bachelor's degree or equivalent Prior work experience in social media – Content review Basic knowledge about the computer and internet Must possess logical reasoning, troubleshooting skills and problem-solving skills Self-learner (willing to learn about the latest technologies) High attention to details Analytical and reporting skills Good research skills Good time management (including down time) and ability to meet tight deadlines Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Research and resolve all issues related to spam, account takeover, and terms of service violations Review web sites/ ad Creative/ video for content quality based on Content Guidelines Interpret and enforce content policies Thoroughly check ad content for quality and accuracy Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures Able to manage internal escalations received for fraud and all other disputes Remain up to date on key workflow changes, operational guidelines, and policy updates Effectively identify problems and issues by performing relevant research using the appropriate tools Communicate effectively and concisely with the stakeholders Help members of the Supplier team to understand the team s vision, mission and strategy and helps them align their work to those Execute independently with an understanding of business and operations objectives of the client Knowledge of general data analysis tools and is capable of basic use of analysis tools to gather and review data Thought-leader and go-to person for trend analysis and efficiency gains by the Supplier team and cross-functional stakeholders Provide feedback and suggestions to management regarding necessary changes and updates; including but not limited to policies, technical issues Maintain and promote a positive attitude while meeting productivity, quality and other KPIs Act as subject matter expert, support, coach, mentor new joiners Monitor chat to respond to questions, escalations and spot behaviors work practices that need to be addressed in real-time Participate in bi-weekly calibration/policy discussion with the client Conduct error coaching sessions with reviewers on a weekly basis Collate error trends in the team and address systemic problems through a huddle when needed Ensure that analysts are aware of the performance tools and facilitate dispute process Support backlog reduction efforts if needed Qualification Any Graduation

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5.0 - 10.0 years

0 - 1 Lacs

Bengaluru

Hybrid

A Project Resource Manager ensures projects have the necessary resources, including personnel and equipment to be successful. They work closely with project managers to identify resource needs, and allocate resources effectively.

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8.0 - 12.0 years

0 - 0 Lacs

Bengaluru

Hybrid

The incumbent is responsible for overall project planning and scheduling, resource allocation, project accounting, and control while providing technical direction and ensuring compliance with quality standards.

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6.0 - 11.0 years

11 - 15 Lacs

Hyderabad

Work from Office

India Staff Relations Senior Manager What you will do Let’s do this. Let’s change the world. In this vital role you will report to the Regional Staff Relations Lead. In this vital role you will partners closely with managers, Compliance, Legal and key collaborators in HR to protect Amgen values, investigate suspected violations of HR policy, and provide practical advice and direction on misconduct, counseling, terminations, and performance management. Key Responsibilities Include: Serve as primary escalation point for business leaders and HR partners on HR investigations in Amgen India. Independently conduct internal HR investigations, determine findings, and prepare all required documentation. Identify relevant investigation issues, potential evidence, and investigative actions. Plan, schedule and conduct effective interviews of complainants, subjects, and witnesses. Analyze information collected during investigation and reach timely and well-reasoned conclusions. Effectively assess witness credibility Create professional, well-drafted investigation records, including investigation plans and summaries. Report investigation findings to HR colleagues, legal partners, and business leaders in a clear, concise manner. Create and maintain relations with key partners. Develop and recommend solutions to managers on a variety of staff relations issues including managing poor performance, documenting, and implementing disciplinary action, and managing conflict. Participate as needed in corrective counseling and termination conversations with staff and managers. Maintain positive work environment by responding to staff members’ concerns, proactively addressing issues, and advising management team regarding standard processes. Maintain confidentiality and sensitivity to all issues and conduct investigations objectively. Maintain metrics of all investigations conducted; identify trends based on the data; and present on metrics and trends to partners and leaders. Document all cases and issues in tracking systems in a timely manner. Provide regular updates to site leadership and Staff Relations leadership. Maintain metrics of all investigations conducted in the region; identify trends based on the data; and present on metrics and trends to partners and leaders. Act as an expert on standard methodologies in the staff relations space, maintaining strong consistency and connectivity with the JAPAC Staff Relations team. Partner with local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies. Support the evolution of employee relations capabilities across the Amgen India; act as an expert, trainer, and mentor on effective HR investigations. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree and 2 years of Staff / Employee Relations or Workplace Investigation experience OR Master’s degree and 8 to 10 years of Staff / Employee Relations or Workplace Investigation experience OR Bachelor’s degree and 10 to 14 years of Staff / Employee Relations or Workplace Investigation experience OR Diploma and 14 to 18 years of Staff / Employee Relations or Workplace Investigation experience Preferred Qualifications: Functional Must-Have Skills Previous experience conducting HR investigations Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines within scope of duties In-depth knowledge of national and state laws governing employment and labor Ability to maintain and report on confidential information in an appropriate manner Ability to conduct research and present findings in an organized manner Functional Good-to-Have Skills Awareness of emerging HR compliance issues, internally and externally, and the implications to the company Soft skills Highly PreferredExcellent communicationwritten/oral/listening, with fluency (written and verbal) in English Ability to exercise independent judgment and establish and maintain working relationships with a variety of individuals and groups Ability to maneuver conflicting priorities and prioritize time Manage heavy workload and complete tasks in a timely manner, balancing high quality and efficiency Ability to manage difficult conversations and interactions Customer service/client orientation What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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15.0 - 20.0 years

12 - 16 Lacs

Gurugram

Work from Office

1.Operations and Financial Management Generate profitable new business through prospecting and lead handling. Drive service fee revenue via up-selling and cross-selling. Manage branch performance through P&L management, ensuring profitability and economic value addition. Lead operations, ensuring service delivery meets client expectations across clients. Handle statutory compliance, payroll, and hiring operations 2. Sales and Client Relationship Management Conduct competitor analysis and evolve market segmentation strategies to achieve sales targets. Build and maintain strong relationships with CXO-level decision-makers. Drive revenue by retaining and renewing clients, maximizing margins. Oversee account management and lead acquisition for new business development. 3. Strategic Planning Formulate sales strategies, revenue maximization plans, and sales targets for the team. Provide input to top management on forecasting for net additions, revenue, and gross margins. Develop and implement market penetration strategies to gain a competitive edge 4.Team Leadership and Management Set up team members, including zonal heads, team leaders, and managers. Motivate and guide the team to achieve pre-set operational and sales targets. Ensure compliance, streamline payroll and recruitment processes, and manage branch collections. 5. Client Service Excellence Address client grievances promptly, ensuring high satisfaction levels. Ensure seamless end-to-end HR processes, from recruitment to onboarding. Team Leadership and Management growth, client retention, and gross margin improvements

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1.0 - 6.0 years

2 - 3 Lacs

Rajkot

Work from Office

The Salon Floor Manager plays a key role in maintaining high service standards, managing staff schedules and performance, resolving client concerns, and ensuring smooth operations on the salon floor. This person should be organized, client-focused, and have excellent leadership and communication skills. Key Responsibilities Supervise daily salon floor operations to ensure an excellent client experience. Manage and support the salon team (stylists, assistants, front desk) during working hours. Act as the point of contact for client issues and handle concerns professionally. Monitor appointment flow, reduce wait times, and improve overall efficiency. Ensure all team members follow hygiene, safety, and brand standards. Assist in staff scheduling, breaks, and coverage to meet service needs. Motivate and guide team members to meet performance and sales targets. Maintain inventory levels of tools, products, and salon supplies on the floor. Report any maintenance, staffing, or client-related issues to the management. Provide feedback and support in training new floor staff and stylists. Ensure a clean, organized, and welcoming salon environment. Role & responsibilities

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3 - 8 years

6 - 9 Lacs

Hyderabad

Work from Office

Role & responsibilities Key Responsibilities: Evaluate and assess the performance of Center Directresses and Teachers across all COCO centers. Collaborate with trainers to design and adapt training modules based on on-ground requirements. Ensure key performance metrics for COCO centres including admission conversions, number of admissions, child retention, and staff retention are met. Ensure the centers meet all licensing, health, and safety regulations as per Footprints Standards. Mentor and support Center Directresses in academic and Operational leadership and ensure timely resolution of parent concerns. Recruit, train, mentor, and retain Center Directresses and staff. Key Skill Areas: Familiarity with early childhood education frameworks (like Montessori, EYFS, etc.). Minimum 3 years of relevant experience in running a Pre school. Strong presentation, training, time management, staff management and coordination skills. Proficient in English communication. Proficient in using Microsoft Office, CRM and comfortable with digital collaboration tools. Work closely with the marketing team to drive campaigns, organize events, and enhance brand visibility. Proven ability to manage and support multiple centers while maintaining consistent quality. Willingness to travel intercity as required. Preferred candidate profile

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