Staff Technical Support Engineer

About Us
At SentinelOne, were redefining cybersecurity by pushing the limits of whats possible?leveraging AI-powered, data-driven innovation to stay ahead of tomorrows threats From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do Were looking for passionate individuals who thrive in collaborative environments and are eager to drive impact If youre excited about solving complex challenges in bold, innovative ways, wed love to connect with you What are we looking for We are seeking a highly skilled and motivated Backline Support Engineer SentinelOne (Windows) to join our Endpoint Security team This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Windows environments As a backline engineer, you will serve as the final escalation point, working closely with frontline support, engineering, and product teams to ensure swift resolution of critical issues What will you do Key Responsibilities: Provide advanced technical support for SentinelOne agents installed on Windows endpointsAnalyse logs, crash dumps, agent behaviour, and OS-level events to diagnose and resolve complex technical problemsCollaborate with Level 1 & 2 support teams to handle escalated customer casesReplicate, document, and escalate bugs or product limitations to Engineering or Product Management teamsAssist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentationParticipate in incident response activities and coordinate with InfoSec teams for threat investigation or containmentUse scripting (PowerShell, Python, etc) to collect data or automate troubleshooting tasksStay updated on product changes, Windows OS internals, and threat landscape trendsProvide feedback to improve agent stability, performance, and threat detection on Windows endpoints What skills and knowledge should you bring 8+ years in a technical support or backline engineering role, preferably in endpoint security or antivirus products Strong hands-on experience with SentinelOne on Windows platforms In-depth understanding of Windows internals, including services, drivers, registry, Event Viewer, WMI, and networking Experience analysing agent logs, forensic artifacts, and endpoint telemetry Familiarity with EDR, AV, and endpoint hardening best practices Proficient in PowerShell scripting and basic automation tasks Knowledge of common malware behaviours, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus) Strong communication and collaboration skills; able to work under pressure with minimal supervision Experience using support tools like Splunk, Wireshark, Sysinternals Preferred Qualifications: Microsoft Certified: Cybersecurity Architect Expert Microsoft Certified: Security Operations Analyst Associate CompTIA CySA+ (Cybersecurity Analyst) Certified Ethical Hacker (CEH) Why UsIndia version You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry Employee stock purchase program and RSU Numerous company-sponsored events including regular happy hours and team-building events Flexible Time Off Flexible Paid Sick Days Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) Gym membership/sports gears by Cultfit Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching Private medical insurance plan for you and your family Life Insurance covered by S1 (for employees) Telemedical app consultation (Practo) Global Employee Assistance Program (confidential counseling related to both personal and work life matters) High-end MacBook or Windows laptop Home-office-setup allowances (one time) and maintenance allowance Internet allowances Provident Fund and Gratuity (as per govt clause) NPS contribution (Employee contribution) Half yearly bonus program depending on the individual and company performance Above standard referral bonus as per policy LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings Sodexo food coupons SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics SentinelOne participates in the E-Verify Program for all US based roles