Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding - valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazines Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description: As a Manager/Sr Manager of Technical Support at Alation you will lead the day to day operations of a team of Technical Support Engineers. You are leading a customer-facing team as a key leader in the customer success organization. You will be responsible for directly monitoring, reporting, and driving improvements to team-level metrics and KPIs, acting as an escalation point with customers and internal teams, and optimizing and developing support processes and tools. Your work will be cross-functional and will involve working with engineering, QA, DevOps, product management, and sales. Location is Chennai or Bangalore (Hybrid Model). What You ll Do: Manage a team of senior-level Technical Support Engineers Develop capacity forecasts and resource allocation models to ensure proper coverage Drive the scaling, onboarding, and ongoing specialization of the team Implementing innovative process to increase support efficiency and increasing overall customer satisfaction Handle customer escalations and assist with troubleshooting and triaging incidents Manage the backlog and ensure that Support SLAs and KPIs are met Partner with Engineering Product to prioritize issues and product improvements You Should Have: 10-15 years of enterprise application support or operations experience, supporting customers in On Premise, Cloud, and Hybrid setups. Excellent communication skills, with a strong ability to discuss complex technical concepts with customers, engineers, and product managers Prior experience managing a team of frontline and senior-level Support Engineers Solid understanding of data platforms, data management, analytics or the BI space Excellent communication skills, with a strong ability to discuss complex technical concepts with customers, engineers, and product managers Self-starter with strong creative problem-solving, facilitation and interpersonal skills First-hand leadership experience working in a global organization and partnering with regional managers and leads to ensure a seamless customer experience Experience troubleshooting Linux and running shell commands Understanding of Relational Databases, such Oracle and Postgres. SQL is a must. A big plus if you have experience in the following areas: Postgres (DB internals) Elasticsearch, NoSQL, MongoDB Hadoop Ecosystem (Hive, HBase) Cloud technologies and frameworks such as Kubernetes and Docker Experience scoping or building tooling to improve the support experience Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Technical Leadership: Serve as the subject matter expert on our data catalog software and its integration with client data systems. Provide technical guidance, troubleshooting, and issue resolution for clients. Develop and deliver technical training and workshops to clients. Collaborate with internal engineering and product teams to address client technical challenges and feedback. Account Management: Build and maintain strong relationships with key client stakeholders. Develop a deep understanding of client business objectives and data strategies. Proactively identify and address client needs and challenges. Manage client expectations and ensure a high level of client satisfaction. Drive adoption and utilization of our data catalog software within client organizations. Strategic Partnership: Develop and execute account plans to achieve client success and business growth. Identify and pursue upsell and cross-sell opportunities within client accounts. Collaborate with sales and marketing teams to drive new business and expand market reach. Advocate for client needs and feedback within the organization. You should have: Technical Expertise: Bachelors or Masters degree in Computer Science, Engineering, or a related field. 5+ years of experience in data management, data warehousing, or data engineering. Deep understanding of data architectures, data modeling, and data integration. Hands-on experience with data catalog software or similar solutions. Strong knowledge of SQL and other data query languages. Solid understanding of API and system integration challenges. Account Management Skills: 3+ years of experience in customer-facing roles, preferably in a technical account management or sales engineering capacity. Proven ability to build and maintain strong client relationships. Excellent communication, presentation, and interpersonal skills. Ability to manage multiple client accounts and prioritize tasks effectively. Strong problem-solving and analytical skills. Data Systems Knowledge: In-depth knowledge of various data systems, including relational databases, NoSQL databases, data lakes, and cloud data platforms. Familiarity with data governance, data quality, and data security best practices. Experience with data migration, data integration, and ETL processes. Additional Qualifications: Experience in the software or technology industry is a plus. Consulting experience is highly desirable. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Strong work ethic and a passion for customer success.

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding - valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazines Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description: Alation is seeking a driven Renewal Manager to provide renewal processing for existing customers. You will manage a high volume of renewal contracts primarily focused on following a disciplined renewal process. This role requires a results-oriented individual who excels at process management, analyzing data, and collaborating across teams. SaaS contract expertise is a plus, with a focus on timely renewal coordination, negotiating favorable terms, minimizing churn, and effective internal and external communication. What youll do: Renewal Management: Proactively manage a large volume of renewal opportunities, forecasting accurately and negotiating favorable terms. Account Portfolio Management: Understand and manage contract terms for a large volume of assigned accounts. Identify churn risks and document as appropriate per established processes. Process Optimization: Leverage data and insights to optimize the renewal process, ensuring efficiency and scalability. Collaboration: Partner with internal teams, including sales, customer solutions, rev ops, and finance to ensure a seamless renewal process. What you need: 1 year of experience in account management, procurement, sales development, customer success, or a related field. An understanding of contract terms and negotiation principles. Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal stakeholders. Strong organizational skills and ability to prioritize tasks effectively. How you stand out: Salesforce CRM experience. SaaS Renewal experience. History leveraging Workflow Automation. This role offers an exciting opportunity to contribute to Alations growth by playing a critical part in maintaining revenue from our existing customer base. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding - valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazines Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description: We are looking for an experienced Technical Support Engineer to join our advanced support team. As a Technical Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams. What youll be doing: Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers Specialize in at least one of the support specialization areas and serve as SME for internal and external customers Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc. Facilitate internal and external technical enablement sessions Build and utilize complex lab setups to replicate and resolve problems You should have: CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support. Experience troubleshooting Linux and running shell commands. Experience with Relational Databases, such Oracle and Postgres. SQL is a must. Ability to diagnose and debug applications written Java and/or Python. Experience with Web servers, such as Apache and Nginx Experience with REST APIs A big plus if you have experience in the following areas: Postgres (DB internals) JDBC drivers Elasticsearch, NoSQL, MongoDB Hadoop Ecosystem (Hive, HBase) Cloud technologies and frameworks such as Kubernetes and Docker #LI-SR1 Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding - valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazines Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description: We are seeking a highly skilled Java Engineer to join our team and play a pivotal role in expanding the connectivity of our data catalog software. Your primary focus will be on designing, developing, and maintaining Java-based connectors that seamlessly integrate our data catalog with a wide range of databases, BI tools, and file systems. What You ll Do: Connector Development: Design, implement, and test Java-based connectors to enable data ingestion, synchronization, and metadata extraction from diverse data sources, including relational databases, NoSQL databases, cloud data warehouses, BI platforms, and file systems. API Integration: Integrate with APIs and SDKs provided by data source vendors to establish robust and efficient connections. Data Transformation: Develop data transformation logic within connectors to ensure compatibility and consistency with the data catalogs schema and metadata model. Performance Optimization: Optimize connector performance to handle large volumes of data and ensure efficient data transfer and synchronization. Testing: Expertise in JUnit test creation and management, along with familiarity in Test-Driven Development (TDD), Mocking Frameworks, Continuous Integration (CI), and Code Coverage Analysis Error Handling and Logging: Implement comprehensive error handling and logging mechanisms to facilitate troubleshooting and issue resolution. Collaboration: Collaborate closely with other engineering teams, product managers, and data architects to gather requirements, define connector specifications, and ensure seamless integration with the data catalog platform. Documentation: Maintain clear and concise documentation of connector code, configuration, and usage guidelines. You should have: Strong Java Expertise: Extensive experience in Java development, including deep knowledge of core Java concepts, data structures, algorithms, and design patterns. Database Connectivity: Proficiency in working with various database technologies (SQL and NoSQL) and experience in developing database connectors using JDBC, ODBC, or other relevant APIs. API Integration: Familiarity with RESTful APIs, SOAP APIs, and SDKs, and experience in integrating with external systems using APIs. Data Transformation: Experience in data transformation and mapping techniques, including ETL (Extract, Transform, Load) processes. Performance Optimization: Knowledge of performance tuning and optimization techniques for data-intensive applications. Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues. Communication Skills: Excellent communication and interpersonal skills with the ability to collaborate effectively in a team environment. Preferred Qualifications Experience with Data Catalogs: Familiarity with data catalog concepts, metadata management, and data governance principles. Knowledge of BI Tools: Experience with popular BI tools and platforms, and understanding of their data connectivity requirements. Cloud Experience: Experience with cloud computing platforms (AWS, Azure, GCP) and cloud-based data sources. Big Data Technologies: Exposure to big data technologies (Hadoop, Spark) and experience in handling large datasets. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.