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Staff Inbound Product Manager - Knowledge Graph

Staff Inbound Product Manager - Knowledge Graph

Snow Planet

3 - 7 years

5 - 9 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

product management mining usage b2b focus product life cycle research csat enterprise software product strategy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team:

Part of platform AI experiences group which builds AI products such as VA, AI agent, AI Search, Predictive Intelligence etc. The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow s AI Innovation org, it unifies AI Search, Knowledge Graph, advanced Conversation Mining and Clustering. It is the connective tissue that advances our enterprise search capabilities, help customers uncover new agentic opportunities, drive value, and enable real-time performance and CSAT measurement. Together, the Intelligent Services layer forms the foundation for Now Assist and Agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows customers business.

What you get to do in this role:

Drive product strategy for Knowledge Graph and how Knowledge Graph enables the generative AI or traditional AI experiences across ServiceNow s product suite
Own the end-to-end product lifecycle, from ideation to roadmap definition, execution in collaboration with ML research, engineering, UX research, and design partners
Drive customer pilots and work with GTM teams to enhance adoption of Knowledge Graph with clearly defined usage, quality and adoption metrics
Partner with other product teams to drive adoption of Knowledge Graph and Generative AI capabilities.
Develop strategic communication tailored to diverse audiences internal and external, technical and non-technical.
Continuously evaluate the market and competitive landscape and the user and customer feedback into product strategy and eventual roadmap
Overall, you will have the opportunity to translate complex, ambiguous problems into product features loved by customers

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

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Staff Inbound Product Manager - Knowledge Graph