Job
Description
Summary As a Senior Manager - Hybrid IT, SRE, you will collaborate closely with key product and engineering stakeholders to implement SRE practices and enhance the reliability of a wide range of complex products at RealPage. This role includes team management, documentation, and defining/tracking SLA, SLI, and SLO metrics. The SRE Manager will manage, mentor, coach, and lead a group of SREs responsible for products in a large and complex environment. This position reports to the Senior Director - Hybrid IT in India and functionally collaborates with a VP/Senior Director in the US. Primary Responsibilities Engage in SRE projects and on-call rotations to maintain operational workflows and address issues. Foster a healthy and functional work environment. Maintain project and operational workload statistics. Provide a solid foundation for building and maintaining successful SRE teams. Utilize technical knowledge and experience with complex systems to enhance the company’s platform. Work closely with functional leadership to execute the SRE roadmap. Implement APM and other monitoring tools to increase reliability and proactive monitoring. Mentor and develop engineers and technicians. Build and lead a diverse team, developing both technical capabilities and leadership qualities. Manage system upgrades, integration, automated provisioning processes, rebuilds, and other projects as required. Implement process improvements and inform best practices in operations. Work with senior management to propose, agree, and deliver IT services with defined Service Level Agreements. Establish systems monitoring capabilities to proactively address issues. Establish application/systems patch management procedures. Monitor and maintain SLAs. Develop strategic goals and objectives for quality improvements. Required Knowledge/Skills/Abilities 12+ years of overall work experience managing mid to large enterprises handling complex environments. At least 5 years of work experience in Site Reliability Engineering for a team. Proven track record of designing, building, optimizing, and maintaining infrastructure on a large scale. Preferred candidates with professional experience starting from a product developer role and transitioning to an SRE role. A passion for SRE/DevOps and managing highly resilient/automated systems. 5+ years’ experience managing multiple technical resources, including architects, across multiple shifts. 2+ years of experience in on-prem to cloud migration of products. Strong understanding of SDLC and Windows environments. Understanding of DevOps processes and tools (Azure DevOps, GITHUB, Azure Cloud, etc.). Automation experience. Ability to compile KPIs and promote best practices in performance and reliability across the organization. Excellent communication skills, both written and verbal. Systematic, disciplined, and analytical approach to problem-solving; detail-oriented. Strong analytical and reasoning skills; effective at summarizing and communicating complex information. Demonstrated professional maturity to handle confidential information. Self-starter able to work effectively in a deadline-driven environment. Ability to handle multiple tasks simultaneously with minimal supervision. Solid organizational skills and the ability to prioritize and manage time effectively to meet deadlines. Preferred Certifications Certification in SRE/DevOps/RHCSA/RHCE. Show more Show less
