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Sr/Exe- Customer support

Sr/Exe- Customer support

V Mart

1 - 5 years

2 - 4 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

Customer Support Solving Queries Escalations Customer Handling Outbound Calling Calls Handling Customer Queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Call detractors to gather feedback Identify issues with product/service Document and share insights Escalate to relevant teams Maintain a positive, empathetic tone Meet KPIs for calls and resolution Support training and projects

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V Mart

www.vmartretail.com

Retail

Ghaziabad

1001-5000 Employees

16 Jobs

Key People

Mr. Lalit Agarwal

Managing Director
Mr. Anil Kumar

Chief Financial Officer
Mr. Sanjeev Kumar

Chief Operating Officer

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Sr/Exe- Customer support