Sr Workplace Service Delivery Manager

operational excellence

IT Project Manager

Key Responsibilities

• Lead transformation projects for IT operations, emphasizing agility, automation, cloud, and DevSecOps practices.
• Work closely with internal teams and external service providers to integrate service delivery models and manage service excellence based on customer-focused KPIs like XLAs.
• Align IT service management (ITSM) processes with business needs and drive enhancements across operations.
• Utilize tools like Power BI for analytics and Power Automate / Power Apps for process automation and optimization.
• Support a strong DevSecOps culture and enhance CI/CD processes through integration of modern engineering practices.
• Promote adoption of Agile delivery (Scrum, Kanban) across the organization.

What You'll Bring

Essentials

• 10+ years of experience in IT, with

  3+ years in a similar transformation-focused project management role

  , ideally within a

  highly secure or regulated environment

  .
• Strong grasp of

  DevSecOps methodologies

  , SDLC, and hybrid cloud environments.
• Familiarity with key DevOps tools: CI/CD pipelines, Git, artifact and code quality management.
• Experience working with ITSM frameworks and tools (e.g., ITIL, ServiceNow).
• Proven ability to work with metrics-driven service providers using

  experience-level agreements (XLAs)

  .
• Proficiency in

  Power BI

  ,

  Power Automate

  , and

  Power Apps

  .
• Demonstrated experience managing agile teams and projects (Scrum/Kanban).

Your Personal Traits

• Self-starter with a proactive mindset and strong ownership of tasks.
• Highly analytical and delivery-oriented with a structured approach.
• Excellent communication and interpersonal skills; fluent in English.
• Comfortable navigating fast-paced, ever-changing environmentsready to challenge the status quo and think creatively.

Why Join Swiss Re

reinsurance, insurance, and risk transfer innovation

We offer:

• An

  inclusive, flexible, and global

  work environment
• Strong emphasis on

  learning, development, and innovation

• Opportunities to lead or contribute to impactful, tech-forward transformation programs

returning to the workforce