Sr. Technology Analyst

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

With over 50,000 team members across 25 countries, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details :

Project Responsibilities:

• Knowledge of transmission equipment and associated terminologies.
• Knowledge of and demonstrated ability to isolate and resolve troubles in access systems, SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS/ELS, andsynchronisation.
• Knowledge of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)
• Should have worked on transport equipment like Ciena/ Nortel, Fujitsu, Nokia / Alcatel Lucent.
• Collaborate with other team members for trouble resolution.
• Work with technicians who call in for assistance and/or are acting as hands and feet for assurance on-site.
• Initiate and/or respond to queries, discuss trouble details and confirm resolutions directly with stakeholders and other team members.
• Must be able to understand and effectively perform work in accordance with published work plans, processes and procedures
• Normal colour vision to work with colour-coded diagrams and tools
• Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays)
• Demonstrated professional oral and written communication skills

Required Skills to Perform the Roles & Responsibilities:

• Should be B.Tech or equivalent.
• Must be CCNA/CCNP Certified or Trained.
• Good understanding of SONET
• Good understanding of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)
• Good knowledge of SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS/ELS,
• Good understanding of Ringpath and protection schemes.
• Should have hands-on experience with Ciena/ Nortel, Fujitsu, Nokia / Alcatel Lucent.
• Knowledge of automated provisioning, network telemetry, circuit documenting, ticketing, testing and dispatch systems
• Self-motivated, work well with minimal or no direct supervision
• Ability to coordinate with various teams for the successful completion of tasks
• Ability to multitask, prioritise and manage time effectively.
• Follow up on pending requests with stakeholders to ensure the timely closure of the request.
• Provide accurate, valid and complete information by using the right methods/tools.
• Must be comfortable working Late evening/night shifts permanently.
• Must be comfortable working from the office permanently
• Should be flexible with working on Indian holidays.
• Must be comfortable relocating to the Delhi/Noida region.
• Must be comfortable with a 24/7 work environment