Sr. Technician

Key Responsibilities:

1. Customer Support & On-Field Service:

⮚ Attend on-site service calls and manage equipment breakdowns at customer locations, including hotels, companies, and institutions.

⮚ Interact with customers courteously and professionally, addressing service concerns and queries with technical accuracy.

⮚ Diagnose issues accurately on-site and perform necessary troubleshooting to restore machine functionality.

2. Repair & Maintenance:

⮚ Analyze machines brought to the service center, identify faults, and prepare detailed repair estimates.

⮚ Perform timely repairs and ensure machines are restored and ready for delivery within minimal turnaround time.

⮚ Identify and recommend suitable replacement parts for machines and assist walk-in customers with accurate spare part selection.

3. Sales & Service Promotion:

⮚ Promote and upsell new machines and genuine spare parts during service visits.

⮚ Convince customers of the value and necessity of repairs based on technical assessment and cost estimates.

⮚ Actively convert out-of-warranty customers into Annual Maintenance Contracts (AMCs) by highlighting the long-term benefits of scheduled service.

4. Demonstrations & Technical Guidance:

⮚ Conduct demonstrations of machines and equipment for potential and existing clients.

⮚ Train customers on proper machine usage, care, and basic maintenance to ensure optimal performance and longevity.

5. Coordination & Inventory Support:

⮚ Communicate repair estimates to customers via phone and obtain necessary approvals before proceeding.

⮚ Support the stores team in identifying unidentified or mismatched spare parts and ensuring proper tagging for inventory accuracy.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Education:

• Diploma (Required)

Experience:

• Service technician: 2 years (Required)

Location:

• Goa, Goa (Required)

Work Location: In person