Sr. Tech Lead - Salesforce

5-8 Years

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  Experience: 8-14 years overall | 4-8 years in Salesforce | 2+ years in SPIFF (preferred)

  Role Summary

  We are looking for a hands-on Salesforce Technical Lead with strong expertise in Salesforce SPIFF (Incentive Compensation Management) to lead solution design, integrations, and delivery of scalable compensation and commission calculation solutions. You will partner with Sales Ops/Finance stakeholders, translate compensation plans into system configurations, and lead a team of developers to deliver secure, high-performance implementations.

  Key Responsibilities:

  SPIFF / Incentive Compensation Management

  
  
  • Lead end-to-end implementation of SPIFF incentive compensation solutions: plan design enablement, crediting, quota/attainment, commission calculations, approvals, disputes, and payout processes.
  
  
  • Translate complex compensation plan rules (tiers, accelerators, decelerators, splits, overlays, guarantees, draws, caps, clawbacks) into SPIFF configuration and logic.
  
  
  • Set up workflows for participant onboarding, hierarchy/territory alignment, performance tracking, payout cycles, and audit trails.
  
  
  • Drive best practices for data governance, calculation accuracy, reconciliation, and compliance for financial reporting.
  
  
  
  

Platform Development:

• Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development.

Sales Cloud:

• Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ.

Experience Cloud:

• Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.


• Completion of all Experience Cloud Trailheads & Badges.

Service Cloud:

• Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.

Any Industry Clouds:

• Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.


• Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Shares information within team, participates in team activities, asks questions to understand other points of view.

Agility:

• Demonstrates readiness for change, asking questions and determining how changes could impact own work.

Customer Focus:

• Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Resolves Conflict:

• Displays sensitivity in interactions and strives to understand others views and concerns.