Sr Tech, Field Svc -Shift Tech

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Job Title: Shift Tech – Airport IT Operations
Location: Cochin Airport
Work Schedule: 24x7 Operations (Rotational Shifts)
Job Type: Full-Time

About the Role

We are seeking a proactive and experienced Shift-in-Charge to lead IT operations during assigned shifts in a dynamic airport environment. This role is pivotal in ensuring the smooth functioning of mission-critical airport IT systems while maintaining compliance with service-level agreements (SLAs). You will coordinate closely with onsite engineers, troubleshoot real-time issues, and serve as the primary escalation point during your shift.

Key Responsibilities

• Lead and oversee shift operations, ensuring all tasks and responsibilities are completed efficiently.

• Act as the first point of escalation for service issues and technical incidents.

• Monitor system health and performance; ensure timely execution of preventive and corrective maintenance activities.

• Maintain real-time communication with the Site Manager and other stakeholders regarding operational incidents and system status.

• Ensure SLA compliance and contribute to continuous improvement of operational processes.

• Document shift reports, incident logs, and handovers accurately.

Qualifications We prefer

• Educational Background:

  • Bachelor’s degree in Engineering, MCA, or MSc (Electronics/Computer Science) with a minimum of 3 years of experience in airport or airline IT systems
    – OR –

  • Diploma in a relevant field with 4 years of experience in IT operations, preferably in the aviation sector

• Technical Skills:

  • Strong understanding and hands-on experience with:

    • CUPPS (Common Use Passenger Processing Systems)

    • CUSS (Common Use Self Service)

    • BRS (Baggage Reconciliation Systems)

  • Proficiency in incident management, shift reporting, and basic network/system troubleshooting

• Soft Skills:

  • Excellent leadership and communication skills

  • Ability to work under pressure in a 24x7 operational environment

  • Strong problem-solving and decision-making capabilities

Why Join Us?

• Be a key player in mission-critical airport IT infrastructure

• Gain exposure to cutting-edge aviation technologies

• Work in a high-impact, fast-paced environment with growth opportunities

Ready to take the lead in airport IT operations? Apply now and be part of a team that keeps airport systems running smoothly around the clock.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Group Term Life Insurance.

• Group Health Insurance.

• Group Personal Accident Insurance.

• Entitled for 18 days of vacation and 12 days of sick leave annually.

• Employee scholar program

• Work life balance

• Car lease program

• National Pension Scheme

• LTA

• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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