Sr System Reliability Engineer (Application Support + Automation)

Who are we:
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Role:

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  Plan, manage, and oversee all aspects of a Production Environment
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  Define strategies for Application Performance Monitoring, Optimization in Prod environment
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  Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
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  Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
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  Design, develop and standardize Monitoring and Alerting mechanisms for the supported applications.
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  Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
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  Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
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  Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
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  Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
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  Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
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  Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
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  Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
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  Work with a global team spread across tech hubs in multiple geographies and time zones.
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  Ability to share knowledge and explain processes and procedures to others.
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  Share knowledge and mentor junior resources
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  Able to perform on-call duties on a rotational basis.
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  Occasional off hours work required.

Requirements

Must Have

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  Linux
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  Shell Scripting
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  ITIL / ITSM, Application Troubleshooting
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  SQL
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  Any Monitoring tool (Preferred Splunk/Dynatrace)
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  Jenkins - CI/CD
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  Groovy Scripting/Yaml -
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  Git basic/bit bucket

Good To Have

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  Ansible/Chef
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  Even Framework architecture