Posted:1 month ago|
Platform:
Work from Office
Full Time
Partner with Business Stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation and project delivery. Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels. About the Role Major accountabilities: Deliver products according to strategy and with reusability. Ensure on time within budget compliant secure and quality delivery of portfolio for responsible service area. Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact. Create the detailed process designs necessary to operate the software/service on a day-to-day basis Ensure that detailed designs adhere to solution architecture design (ie high level conceptual design) and are traceable to functional as we'll as non-functional requirements in functional specification Ensure the overall user experience is taken into account when designing new solutions and services Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope Take accountability of platform governance including Platform performance and security Minimum Requirements: 12+ years of relevant IT experience 5+ years of experience on ServiceNow Platform Certified ServiceNow Implementation Specialist Deep Knowledge of ServiceNow platform and modules. Implementation experience in multiple ServiceNow applications like ITSM, ITOM, HRSD, IT Asset Mgmt., Orchestration, Virtual Agent, Integration Hub and Custom applications (minimum two modules) Excellent analytical and conceptual thinking, proactive work style, strong analytical and problem-solving skills, open to new learnings Excellent communication and team collaboration skills Strong ability to interact and operate in an international environment, across various domains, functions, and levels Capable to interact in business (non-IT) language Experience with Agile tools and techniques. Good to have experience with application development and methodologies, ITIL / GxP Exposure /experience in GenAI and Now Assist implementation
NOVARTIS
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